Meet the Team

Jill Williams

Non-Executive Investor Director

Jill Williams is a member of the Voicescape board representing BGF. An experienced private equity investor with over 15 years of industry experience, she was previously Deputy Fund Principal, Private Equity Funds & Head of ESG at Mercia Asset Management. Jill has also held positions at RJD Partners and PwC in corporate finance. At BGF, Jill works closely with entrepreneurs and business owners across the North-West and Midlands as part of the portfolio team – managing portfolio company investments, delivering, and maximising value creation as a board member, and preparing portfolio companies for long-term growth.

Peter Hudson

Sales Director

Peter takes a functional lead for all new client acquisition. His role ensures that the Voicescape team understands the strategic goals and operational challenges of housing associations, ALMOs and Local Authorities; as a result aligning our suite of services to support a mutually beneficial business case. Peter has worked supporting public sector for 16 years and the last 8 in social housing building a reputation as a sector expert. Peter also chairs the Income Services Network Group – a national benchmarking group for social landlords.

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Gary Haynes

Managing Director

Gary is spearheading the company's next phase of ambitious growth, building on the recent investment from BGF as the new Managing Director of Voicescape. With an unwavering passion for our innovative solutions, Gary understands their transformative impact on the lives of our clients, their teams, and their customers. Gary also introduced and led the Voicescape climate initiative, which resulted in the business achieving carbon neutrality by the end of last financial year. He is committed to harnessing our strengths to bring even more value to our stakeholders and advance our mission of making a positive difference in the world.

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Dan Harrison

Head of Technology

Dan is one of the founders of Voicescape and has been integral to the creation of our core platform which has delivered a broad spectrum of key services to our customers. He oversees all technological developments and works closely with the development team to ensure Voicescape applications sustain high availability and effectiveness. Drawing on his experience and vision, Dan excels in combining a variety of technologies to produce real world solutions for multiple sectors.

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Muhammed Shaikh

Head of Marketing

Muhammed is focused on developing and delivering Voicescape’s marketing strategy. He oversees all marketing activities, working with the team to ensure the value that Voicescape delivers to the social housing and local authority sectors is fully communicated. He has over 25 years marketing experience driving growth in companies across a wide range of sectors including legal and tech. He is skilled at developing innovative and effective marketing campaigns that genuinely respond to customer needs.

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Stacey Valentine

Head of Customer Success

Stacey manages our Customer Success Team here at Voicescape and is passionate about driving value throughout the customer journey and building effective and long term customer relationships. She is responsible for all operational activity including, new and existing customer implementations, customer training and, our ServiceDesk. Stacey joined Voicescape from the UK Social Housing sector, bringing experience from roles in Tenant Engagement & Digital Inclusion with her.

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Chris Walker

Behavioural Insights Lead

Chris is part of the insights team at Voicescape that combine behavioural science, data science and technology to deliver evidence-based solutions. Chris’ key focus is on developing and delivering research and solutions that supports our clients by enhancing and simplifying organisations processes to ensure that everyone gets access to the support that they need. He has spent the last decade studying and working in the field of psychology and human behaviour, applying his knowledge of human behaviour in a working capacity across numerous projects, most recently focusing on social housing.

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Daniel Durling

Senior Data Scientist

Daniel has over 15 years' experience working in data, the majority of that at the Bank of England where he worked on sentiment and text analysis, as well as a variety of forecast models supporting the Monetary Policy Committee. He works as part of the insights team at Voicescape and is responsible for the suite of ML / AI models that form a core part of our Caseload Manager product, and well as other (soon to be launched) top secret products.

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Lewis Murray

Account Manager

Lewis manages key commercial and strategic relationships to ensure that the Voicescape team understands the strategic goals and objectives of our clients. He works with a variety of stakeholders across multiple functions within social landlords and local authorities to identify methods of improving performance across income, asset management, customer experience and sheltered living. Lewis has worked supporting the social housing sector for 5 years and as a software account manager for 10 years.

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Dominique Browne

Application Support Team Leader

Dominique manages the application support team and has been working for Voicescape for 5 years. She works with the team to build and implement the setups for our customers use and provide support through our service desk to our customers and colleagues. She works closely with the Customer Success team to ensure they're providing great customer service and giving the customers setups that meet their needs to a high specification.

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Joanne Fairclough

Customer Success Manager

Joanne is part of the Customer Success Team, working closely with Voicescape customers to make sure their journey with us is operationally smooth. From the implementation of new customers and products to ensuring existing customers are getting the very best out of our solutions. Joanne comes from a social housing background with over 17 years experience in tenancy management, lettings, income collections and customer engagement.

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