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    Meet the Voicescape Team

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    John Doyle

    Chief Executive Officer

    John founded Voicescape in 1998 and has been driving us to develop innovative technological solutions ever since. We create customer communications technology that helps increase efficiency, improve service levels and keep our client's businesses on the front foot by helping to get the best possible results out of customer interaction.

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    Bill Williams

    Chief Revenue Officer

    Bill has 25 years' experience leading teams in software sales, go-to-market strategies and driving long-term customer relationships. As part of the Executive Team, Bill is responsible for overseeing the sales and marketing strategy, driving revenue growth and bringing new solutions to market.

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    Gary Haynes

    Chief Operating Officer

    Gary oversees all of Voicescape’s operations including customer success, professional services, product development, all live service delivery, and business administration. His career spans several decades in supply-side IT software & consultancy in a wide range of industries from finance to defence. He now specialises in helping ambitious companies grow quickly and sustainably by innovating and applying the lessons he’s learnt over many successful years.

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    Dan Harrison

    Head of  Technology

    Dan is one of the founders of Voicescape and has been integral to the creation of our core platform which has delivered a broad spectrum of key services to our customers.  He oversees all technological developments and works closely with the development team to ensure Voicescape applications sustain high availability and effectiveness.   Drawing on his experience and vision, Dan excels in combining a variety of technologies to produce real world solutions for multiple sectors.

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    Peter Hudson

    Commercial Director

    Peter takes a functional lead for all new client acquisition. His role ensures that the Voicescape team understands the strategic goals and operational challenges of housing associations, ALMOs and Local Authorities; as a result aligning our suite of services to support a mutually beneficial business case. Peter has worked supporting public sector for 16 years and the last 8 in social housing building a reputation as a sector expert. Peter also chairs the Income Services Network Group – a national benchmarking group for social landlords.

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    Phil Robinson

    Head of Compliance

    Phil has worked in a variety of technical roles in his 21 years at Voicescape and was responsible for a lot of the early development and product design. He now focuses on Security, Governance, and Data Protection and is continually improving our company’s compliance whilst ensuring that data is stored and processed fairly for our customers.

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    Muhammed Shaikh

    Marketing Manager


    Muhammed is focused on developing and delivering Voicescape’s marketing strategy. He oversees all marketing activities, working with the team to ensure the value that Voicescape delivers to the social housing and local authority sectors is fully communicated. He has over 25 years marketing experience driving growth in companies across a wide range of sectors including legal and tech. He is skilled at developing innovative and effective marketing campaigns that genuinely respond to customer needs.


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    Stacey Valentine

    Head of Customer Success


    Stacey manages our Customer Success Team here at Voicescape and is passionate about driving value throughout the customer journey and building effective and long term customer relationships. She is responsible for all operational activity including, new and existing customer implementations, customer training and, our ServiceDesk. Stacey joined Voicescape from the UK Social Housing sector, bringing experience from roles in Tenant Engagement & Digital Inclusion with her.

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    Chris Walker

    Behavioural Insights Lead


    Chris is part of the insights team at Voicescape that combine behavioural science, data science and technology to deliver evidence-based solutions. Chris’ key focus is on developing and delivering research and solutions that supports our clients by enhancing and simplifying organisations processes to ensure that everyone gets access to the support that they need. He has spent the last decade studying and working in the field of psychology and human behaviour, applying his knowledge of human behaviour in a working capacity across numerous projects, most recently focusing on social housing.


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    Nicola Brown

    Head of Account Management


    Nicola Brown has over 25 years commercial experience in providing IT solutions to the Social Housing Sector.  and is Head of Account Management here at Voicescape. She is also the Chair of Women in Social Housing North West. A key leader in business development in her field, Nicola feels passionately it is strong customer relationships and partnership working that is at the forefront of successful implementations. 


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    Sean Sutton

    Head of Local Government


    Sean heads the new Local Government team a Voicescape. His experience in Revenues and Benefits will ensure the Voicescape team understand the challenges being faced by Local Government. Sean has been dedicated to the digital transformation of Government services, to automate processes and give citizens a better experience for the last 15 years. Technology has constantly changed over this period, but Customer Engagement is the key to the success of any change in local government processes. 


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    Vicky Clayton

    Customer Success Manager


    Vicky is a Customer Success Manager here at Voicescape and is passionate about delivering great customer service and helping customers get the most of their Voicescape solutions. Vicky joined Voicescape from the UK Social Housing sector, bringing experience from roles in Housing Management and Customer Service.


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    Lewis Murray

    Account Manager


    Lewis manages key commercial and strategic relationships to ensure that the Voicescape team understands the strategic goals and objectives of our clients. He works with a variety of stakeholders across multiple functions within social landlords and local authorities to identify methods of improving performance across income, asset management, customer experience and sheltered living. Lewis has worked supporting the social housing sector for 5 years and as a software account manager for 10 years.


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    Michael Taylor

    Infrastructure Manager 


    Mike is an experienced IT Infrastructure Manager with over 10 years experience. He has worked in the charity, finance, healthcare and transport sectors, provisioning and supporting mission-critical IT systems for both small and large organisations. At Voicescape, Mike's focus is on securing, expanding & optimising our IT infrastructure services, to ensure that we continue to provide a top-class service to our customers.


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    Daniel Durling

    Senior Data Scientist


    Daniel has over 15 years' experience working in data, the majority of that at the Bank of England where he worked on sentiment and text analysis, as well as a variety of forecast models supporting the Monetary Policy Committee. He works as part of the insights team at Voicescape and is responsible for the suite of ML / AI models that form a core part of our Caseload Manager product, and well as other (soon to be launched) top secret products.


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    Dan Morgan

    Account Manager


    Dan is an experienced Account Manager with a passion for building strong, long-term customer relationships. He is responsible for meeting the contractual and strategic needs of Voicescape’s many customers. Dan takes a solutions-focused approach and enjoys working closely with each account to understand their needs, achieve their strategic goals and ultimately deliver positive experiences.


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    Stephen Lawrence

    Business Development Manager


    Ste is responsible for business development in the social housing sector. His role is to engage with housing associations to educate and get them excited about Voicescape’s solutions. He has 8 years of experience in software, starting initially as a project manager. However, the majority of that time he’s spent in business development, growing businesses and selling across multiple verticals and continents.


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    Steven Birkett

    Enterprise Account Executive


     Steven is passionate about helping social landlords tackle the problems of the day using class leading technology. He has 15 years of public sector experience, 10 of which includes helping social landlords improve their processes to the benefit of employees and tenants.


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    Vicki Summersgill

    Office Manager


    Vicki’s work covers all areas of the business, from People Functions through to Finance & Administration. She has over 16 years’ experience of Business Administration and in more recent years has migrated over to Office Management.

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    Dominique Browne

    Application Support Team Leader


    Dominique manages the application support team and has been working for Voicescape for 5 years. She works with the team to build and implement the setups for our customers use and provide support through our service desk to our customers and colleagues. She works closely with the Customer Success team to ensure they're providing great customer service and giving the customers setups that meet their needs to a high specification.


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    Keiran Gayle

    Customer Success Coordinator


    Keiran’s role is to support the Customer Success team in delivering unrivalled customer service ensuring that the ‘cogs’ of the team keep turning. Keiran helps to coordinate new and existing customer implementations working closely with the Development team to ensure a smooth deployment.


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    Robyn Bergin

    Customer Success Manager


    Robyn is one of the Customer Success Managers at Voicescape. She is passionate about delivering customer great service, and helping customers achieve the best results they can get from using our Voicescape systems. Robyn is from the UK social housing background and has a great knowledge of the housing sector.

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    Joanne Fairclough

    Customer Success Manager


    Joanne is part of the Customer Success Team, working closely with Voicescape customers to make sure their journey with us is operationally smooth. From the implementation of new customers and products to ensuring existing customers are getting the very best out of our solutions. Joanne comes from a social housing background with over 17 years experience in tenancy management, lettings, income collections and customer engagement.


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    Alex Goodall

    Marketing Executive


    Alex helps support the vast marketing strategy and more specifically the digital marketing mix as well as the company's social media. He is also involved within Voicescape's content marketing including the production of webinars, podcasts and more.


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    Avril Houghton

    Sales Development Representative


    Avril focusses on generating and qualifying new client opportunities within the Local Authorities and Social Housing Sector. Through a combination of inbound and outbound outreach activity, Avril shares the value that Voicescape’s engagement solutions can provide to our client base.

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    Michael Walters

    Application Support Analyst


    Michael's primary role is to help develop custom modules by configuring the database and creating custom dashboards to fit customer requirements. He also develops internal tools to be used by the team to make our lives easier and help us focus more time into supporting our customers / setting up new products.

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