Background

Voicescape Limited (“us”, or “we”) are the “data controller” in respect of your personal information. This privacy notice explains how Voicescape collect, use, and share your personal information when you: 

• visit our website at https://voicescape.com.com (“Website”); 

• use our services as a Customer (“Services”); 

• provide services to us as a Supplier, and 

• interact with us in connection with our marketing activities, including any events or webinars we host or attend (“Marketing Activities”). 

Information we collect 

Categories of personal information we collect. We may collect, use, store, transfer or otherwise process different kinds of personal information about you which we have grouped together into the following categories: 

• Identity Data includes first name, last name, job title, call and screen share recordings, and company affiliation. 

• Contact Data includes email address, business address, location, telephone numbers and professional and/or social network profile details. 

• Financial Data includes billing information so that we can charge you for the Services, and bank details so that we can pay for the services you provide (if this is part of the contractual arrangements between us). 

• Technical Data includes internet protocol (IP) address, browser type and version, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website. 

• Usage Data includes information about how you use our Website. 

• Marketing and Communications Data includes your preferences in receiving marketing or other communications from us. 

• Other data 

 How we collect your personal information 

Directly from you. We may ask you to provide personal information when you use certain parts of our Website and Services, when you attend our events and webinars, when you interact with us at a conference, during the course of your engagement to provide services to us as a Supplier, or when you correspond with us by phone, email, or otherwise. 

From third-party sources. We may collect personal information about you, through publicly available sources, where available, such as professional networking sites and general market research. 

Information we collect automatically. When you visit our Website or use our Services, we may collect certain information automatically from your device through the use of cookies or similar technologies (see below). 

Cookies and other technologies. As you may know, more often than not, any website you visit may use cookies to store or retrieve information on your browser. This information might be about you, your preferences or your device and some is used to make the site work as you expect it to.  

Essential Cookies -These cookies are necessary for core functionality, such as security and network management. They always need to be on. 

Non-essential Analytics Cookies - We use Leadoo’s tracking service to follow what users are doing on the site and combine this behavioural data with other data we can gather from e.g. chat interactions and where you have provided your contact details. Leadoo uses ETag tracking to hook together the same user’s behaviour over several sessions. Please check out Leadoo Marketing Technologies Ltd’s Privacy Policy (https://leadoo.com/privacy-policy/) for more information on what is tracked and what your rights are. Leadoo works as the Processor, and we work as the Controller for the data in terms of GDPR. If you opt in/ accept analytical cookies, and those cookies are being stored, you can stop the tracking by emptying your browser’s cache after the visit. You can also set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you do this, some parts of our Website and Services may become inaccessible or not function properly. 

 
What personal information we collect and how we use your personal information 

Customers. We collect Identity Data, Contact Data, Financial Data, Marketing and Communications Data about you or other relevant individuals at your organisation, Technical Data and Usage Data:   

• To provide the Services to your organisation. 

• If you have a Voicescape account: 

• To operate, maintain, and administer the Services and support. 

• To manage and communicate with you regarding your Service account, including Service announcements, alerts, notices, updates, and support messages; and 

• For monitoring, quality control, training, and improvement of sales demonstrations and phone calls, 

• To respond to Service-related requests, questions, comments, and feedback. 

• To administer and manage our business relationship with you. 

• For other business purposes, such as marketing, research and analysis, business development and planning, determining the effectiveness of our Services and to improve the Services. 

• To send you information which we think you may find interesting (such as details about our products and services, new features, market research, reports and other relevant content), in accordance with your marketing preferences. 

• To comply with applicable laws, regulatory requirements and legal process, such as to respond to requests from government authorities. 

• To store information about you and your preferences, allowing us to customise your interactions with Voicescape and the Site. 

Voicescape Website Visitors. Where you choose to provide us with such information, we collect Identity Data and Contact Data, Marketing and Communications Data and Technical Data and Usage Data about you through our and our technology partners’ use of cookies and similar technologies, as described above. 

• To respond to your enquiries, such as a request for information about our Services when you submit web forms on our Website, such as when you request more information or use any of our bots. 

• To send you information which we think you may find interesting (such as details about our products and services, new features, market research, reports and other relevant content), when you sign up to receive email communications from us and in accordance with your marketing preferences. 

• To store information about you and your preferences, allowing us to customise your interactions with Voicescape and the Website. 

• To administer and protect our Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). 

• To use data analytics to improve our Website, content, marketing and user experience. 

• To comply with legal or regulatory requirements. 

Suppliers. We collect Identity Data, Contact Data and Financial Data, about you, or individuals at your organisation: 

• To store (and update where necessary) your contact details on our database, so that we can contact you in relation to our agreements. 

• To administer and manage our business relationship with you and to obtain services from you. 

• In the event of a merger, sale, change in control, bankruptcy, dissolution, or reorganisation of all or part of our business. 

• To comply with legal or regulatory requirements; and 

• To help us establish, exercise or defend legal claims. 

Individuals who interact with Voicescape personnel. We may collect Identity Data, Contact Data, and Marketing and Communications Data about: 

• When you register for and/or attend a Voicescape webinar, sponsored event, or other events where Voicescape facilitates your registration or attendance, including sending related communications to you and information about our products and services 

How we share your personal information 

We may share and disclose your personal information with the following parties for the purposes described in this privacy notice: 

Suppliers. We use several Suppliers who perform functions on our behalf and/or help us in providing the Services, such as cloud-based software and hosting suppliers, CRM software suppliers and web analytics providers. We do not allow our Suppliers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions. 

Professional advisors. We may disclose personal information to professional advisors, such as lawyers, auditors and insurers, as necessary in the course of the professional services they provide us with. 

Successors to All or Part of Our Business. If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way that we have used it, as specified in this Privacy Policy (i.e. to communicate with you). 

Compliance with laws and law enforcement. In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority. 

International data transfers 

Personal Data processed for Voicescape products is stored in the UK and the EEA to help us deliver the contracted services to our customers.  

However, your personal information may be transferred to and processed outside of the UK and EEA when involving third-party sub-processors with facilities in other countries, such as the USA. When transferring your personal data outside the UK and EEA, we only engage countries that offer adequate data protection measures or implement approved transfer mechanisms, such as the European Commission's Standard Contractual Clauses with the UK's International Data Transfer Addendum or where third parties are certified to the UK Extension to the EU-US Data Privacy Framework. 

Legal bases for processing your personal information 

We process your personal information:  

For the performance of a contract. For example, if you are a customer we may process your personal information in connection with providing the Services to you such as to operate your account, administer or manage our business relationship with you.  

For our legitimate interests. For example, if you are a customer, for marketing purposes, training, and improvement of sales demonstrations and phone calls, or for the proper operation and functionality of our Website. we consider this processing to be a legitimate interest and that your data protection interests, and fundamental rights do not override those interests.  

For a legal obligation. For example, if we are legally required to hold your personal information to comply with applicable legal or regulatory requirements, such as disclosure to regulators and for purposes of disputes or legal proceedings affecting us.  

With your consent. We may rely on your consent to process your personal information, for example with the use of cookies or for marketing purposes.  

Security 

Keeping your information secure is important to us. We ensure that your personal data is protected as part of our broader approach to information security which is validated by our ISO 27001:2022 certification. Measures include: 

• limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality; 
   

• procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so. 

Despite these measures, please remember that Voicescape cannot fully eliminate security risks associated with your information. You are solely responsible for protecting any passwords, limiting access to your devices, and signing out of websites after each session. 

Data retention 

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected. This may include satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements. 

Your rights 

You have certain rights in relation to your personal information. These include: 

• The right to object to the processing of your information for certain purposes. 

• The right to access your personal information. 

• The ability to erase, restrict or receive a machine-readable copy of your personal information. 

We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. If you wish to exercise any of these rights, please contact us using the contact details below. 

Withdrawal of consent from marketing communications 

You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing. You can ask us to stop sending you marketing messages at any time by following the opt-out links in any marketing message sent to you or by contacting us at: dataprotection@voicescape.com. 

Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future. 

Please also note that opting out of marketing communications does not opt you out of receiving important business communications, such as service announcements or security information.  

Children's privacy 

Our Website and Services are not intended for children, and we do not knowingly collect data relating to children.  

How to complain 

We hope that we can resolve any query or concern that you raise about our use of your personal information. You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. See https://ico.org.uk/concerns/ or telephone: 0303 123 1113 for further information about your rights and how to make a formal complaint. 

Contact us 

Our Data Protection Officer (“DPO”) is responsible for overseeing questions in relation to this privacy notice. If you have any questions, comments or concerns about this privacy notice, please contact us at:  

dataprotection@voicescape.com 

 Or you can write to us at: 

Attn: Data Protection Officer 

Voicescape Ltd,  

4th Floor Ice Building,  

Exchange Quay,  

Salford 

M5 3ED. 

Changes to this Privacy Policy 

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.  

We may change this privacy notice at any time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. 

The new privacy notice will be displayed on our website.  

This Privacy Policy was last updated on 06/05/2025 

Our Website is owned and operated by Voicescape Ltd; a limited company registered in England under company number 10440336. 

Registered address: Voicescape Ltd, 4th Floor, Ice Building, Exchange Quay, Salford M5 3ED. 

ICO Registration Number: ZA777441