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    So, what's the current problem?

    25-50% of arrears debt is locked up in agreements

    The average agreement is valued at around £700

    Most agreements break in 3-6 months at an average rate exceeding 90%

    Introducing Agreements Manager

    Following the transformational success of Caseload Manager, Voicescape Agreements Manager targets the next big untapped debt type in the income arena: repayment agreements. It’s a first-of-its-kind solution that empowers social landlords to better manage this unsecured debt in a lower risk way.  

    Discover the missing piece in your income analytics digital toolkit that will empower you to reduce break rates and arrears, and improve financial outcomes for you and your tenants.  

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    How it works

    Get a detailed historic view to identify which agreements are more likely to fail and optimise where appropriate.
    Use a dynamic risk profiling to tailor instalment values and durations for each tenant, empowering officers to consult with tenants.
    Analyse and get insights into real customer behaviour - both generic and specific - to consult with tenants and formalise agreements that are fair and achievable.
    Set up automated notifications and other alerts to ensure continious tenant engagement.
    Accurately predict and monitor the status and progress of each agreement. 
    Combine with Caseload Manager to supercharge your operations with a 360 view over arrears management - from a case basis into a more focused lens of agreement break rates and adherence levels.
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    Who we work with

    Some of the social housing, local authority and public sector organisations who put their trust in Voicescape’s technology solutions

    “Since I’ve worked in social housing, I’ve never known an IT project that has gone live on time with no significant issues. I’ve had direct discussions with Voicescape’s Technical Director which is not the norm compared to other suppliers. When other social landlords have asked us how we feel about Caseload Manager, we’ve told them to go for it. We have no regrets.”
    Christian Hartley Head of Customer Finance at Stockport Homes
    “We’ve seen great results already for this financial year, and we're on course to have an even better year. I’ve got to say a lot of that is thanks to Voicescape.”
    Ladi Joseph Head of Income at The Hyde Group
    “Voicescape really listened to what we needed and even came to our office, which made getting Caseload Manager up and running super easy. The Customer Success team were there for us whenever we needed help, not just with the tech side of things, but also in getting our team on board. Working together made switching to Caseload Manager smooth, and we've kept a great relationship with Voicescape. It shows our partnership is a real success!”
    Helen Bruce Customer Accounts Manager at Onward Homes
    “Onboarding was absolutely great. We were constantly in contact and we worked well together. If there were any issues, we’d collaborate well to sort it out. I’ve been involved in many implementations and very often get pushed back, but it was excellent with Voicescape”
    Wendy Swales Income Manager at believe housing
    Our Net Promoter Score (NPS) is 38. This puts us in the “excellent” category and means Voicescape customer satisfaction is class-leading for a Software as a Service company.
    We are proud to support over 3 million social housing tenancies across the UK with our range of engagement technology solutions.

    Browse our other income solutions

    Collections

    Collections helps you to maximise customer engagement, release your income team’s capacity and improve arrears collection rates.

    Caseload Manager

    Caseload Manager helps make personalised, automated interventions that are more likely to achieve the optimum outcome for you and your residents.