Social housing management software that drives efficiency and improves tenant experience.
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Helping local authorities recover multiple debt types and prevent future escalations.
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Today, as AI becomes increasingly commonplace in Social Housing.
Take a positive step forward on ethical AI innovation to maximise future opportunities
Social housing management software that drives efficiency and improves tenant experience.
Learn MoreHelping local authorities recover multiple debt types and prevent future escalations.
Learn MoreToday, as AI becomes increasingly commonplace in Social Housing.
Take a positive step forward on ethical AI innovation to maximise future opportunities
Caseload Manager
Reduce arrears, automate routine interventions and give income teams more time for the residents who need them most with personalised recommendations.
Use risk-based AI that keeps learning, sharpens priorities and helps officers focus each contact on the right intervention. By combining risk scoring, behavioural insights and intelligent automation, teams will understand which cases need action, which can be automated and where officer intervention will have the greatest impact.
Gain a clearer view of arrears risk across every case.
Customer specific machine learning models identify accounts at risk of increasing arrears
Low-risk cases likely to self-resolve
Cases suitable for automated contact and intervention
Cases requiring specialist officer assessment and action
Improve collection performance and reduce caseload pressure for income teams.
102%
Collection rate achieved
Mhs homes group saw Caseload Manager as an opportunity to address their mounting caseloads and arrears performance. They saw that Voicescape could provide the income analytics solution they needed to deliver sustained income results.
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14%
reduction in CTA debt
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After four years of rising arrears, Moat used Caseload Manager to reduce officer caseloads and bring multi-tenure arrears management into one integrated approach.
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71%
reduction in officer caseloads
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Stonewater reduced officer workload by 71%, cutting manually managed cases from 400 to 115 per officer. Automated outbound contact also helped drive a 50% call conversion rate into the income team.
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Best Technology Partner
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Top 200 Fastest Growing Tech Supplier
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Best Digital Transformation - Public Sector with Onward Homes
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Collections helps to streamline the rent collection process and the automates the vast number of tasks required to reach customers in arrears. Allowing officers time to focus their efforts on tenant engagement.
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A breakthrough in managing tenant payment agreements. Discover the missing piece in your income analytics digital toolkit that will empower you to reduce break rates and arrears, and improve financial outcomes for you and your tenants.
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With Caseload Manager, AI for housing associations and local authorities can help teams identify risk earlier, prioritise action, automate routine engagement and focus officer time on residents who need more complex human support. AI powered prioritisation goes further than legacy income analytics by proactively recommending which cases to work, which to automate and which to leave.
Caseload Manager sits alongside your existing housing management and income systems and works from the data you already hold — there is no rip and replace. Typical integrations cover rent accounts, arrears balances, payment history, tenancy and contact records.
Tenant data stays under your control. It is processed under UK GDPR with a documented data processing agreement, encryption in transit and at rest, and role-based access so only the officers who need a case can see it.
Customer specific machine learning models score every account on its likelihood of falling further into arrears, using payment behaviour and account history rather than a simple balance threshold. Cases are then ranked into those likely to self-resolve, those suitable for automation and those needing officer intervention.
Yes. Universal Credit cases are scored and prioritised in the same way as any other tenancy, with the payment behaviour that drives UC arrears reflected in the model so those cases are not mis-prioritised.
Tenant data stays under your control. It is processed under UK GDPR with a documented data processing agreement, encryption in transit and at rest, and role-based access so only the officers who need a case can see it.
Yes — Voicescape technology is available through the relevant Crown Commercial Service frameworks, so public sector customers can procure without a full tender. Get in touch and we will confirm the current listing for your requirement.
Voicescape works with social landlords across the UK, including Hyde, Places for People, Onward Homes, Moat and Stonewater. We are happy to arrange a reference call with a comparable organisation — contact us and we will set that up.
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