AI that predicts risk, prioritises action and improves resident outcomes

Transform resident services with behavioural science and intelligent automation, helping housing associations and local authorities engage communities more effectively and deliver better outcomes.

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14% average reduction in arrears in year one*

85% average manual processes automated

135+ Social Housing and Local Authority customers

*across Caseload Manager portfolio

How Voicescape turns award-winning AI insight into action

Voicescape helps teams turn insights into action through the entire resident lifecycle. By bringing tenant history, current activity and engagement patterns into one view, the platform turns data-led insight into earlier risk identification, smarter prioritisation and timely automated contact where appropriate.

Identify & Analyse

Spot at-risk cases at each relevant stage of the arrears or tenancy lifecycle through predictive analytics.

Prioritise & Automate

Review recommended interventions and engage at scale with intelligent automation.

Act & Deliver

Communicate with the right message, on the right channel, at the right time.

Improve & Review

Maximise output and tenant outcomes with a 'human-in-the-loop' approach.

Proven outcomes across the sector

Reduce Officer Caseloads

65%

Reduction in no-access for responsive repairs

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The Hyde Group finished £3M below projected arrears position

The Hyde Group used Caseload Manager to improve arrears recovery, reduce officer workload, and support earlier tenant engagement.

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Increase Revenue Collection

£1.5M

additional revenue
generated

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Luton has generated £1.5M in incremental revenue

Luton closed the gap from 1.69% behind target to 0.69% by year-end with Voicescape Collections, strengthening debt recovery and exceeding its collections goal.

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Increase
Compliance

33%

Reduction in no-access for responsive repairs

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Adra is tackling a long standing no-access challenge with responsive repairs

Using Voicescape Compliance, Adra tackled three recurring challenges: persistent no-access, manual and inconsistent resident engagement, and the need to meet Welsh-language requirements.

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