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    Karbon Homes Triples Call Conversion Rate With Voicescape Collections

    Karbon Homes owns and manages around 32,000 homes across the North East and Yorkshire. With diverse communities to serve, the housing association is committed to understanding their customers' varying circumstances and needs.  

    Shepherds Bush Housing Group Saves Time And Improves Resident Relations With Voicescape Feedback

    Shepherds Bush Housing Group is a community-focused social landlord that provides affordable and safe housing in West London. The association owns over 5,000 homes across the area that must be kept to..

    Places for People Reduce No-access Rates by an Average of 20%

    Places for People is the UK’s leading Social Enterprise that owns and manages more than 230,000 homes, operates 100 leisure facilities, and supports over 500,000 customers across the UK. As a housing provider, they’re..

    How Greatwell Homes Adopted Automation Technology and Simplified Their Strategy

    Since 2023, Greatwell Homes has implemented a ground-breaking solution that not only enhances tenant understanding and engagement, but improves outcomes during these financially challenging times. Read on to learn how..

    Jigsaw Homes: A Test and Learn Approach to TSMs

    In response to Tenant Satisfaction Measures (TSMs) introduced by the Regulator of Social Housing, Jigsaw Homes saw an opportunity to develop a trial with Voicescape. The aim of the trial was to gain further insight into perception-based questions,..

    How Bristol City Council Increased Collection Rates By 1.3% in just 6 Months

    Learn how using Voicescape Collection's automated outbound engagement allowed officers to prioritise vulnerable cases and set up affordable repayment plans, resulting in a reduction of £105,000 in tenant arrears.

    How St Leger Homes Used SMS as a Prompt for Rent Collection

    Voicescape client, St Leger Homes, a Doncaster-based housing association, recently conducted a campaign making effective use of SMS reminders for tenants who hadn't paid their rent.

    How Thirteen Used Intelligent Automation To Achieve Their Lowest Year End Debt Position

    Thirteen has been harnessing the power of Voicescape to intelligently automate its rent arrears management and support process since 2018. The housing association , which owns and manages 35,000 properties in..

    Discover How Middlesbrough Council Increased Council Tax Engagement by 59%

    As tenants fell into Council Tax arrears in 2020 due to the pandemic,Middlesbrough Councilwas faced with the dual challenge of chasing and recovering growing debt. This was further exacerbated by the temporary closure of..

    How Grŵp Cynefin Reduced Their Rent Arrears by 2.4% In 18 Months

    Grŵp Cynefin, a housing association that operates across North Wales and North Powys, was formed from two well-respected historical housing associations in 2014. The association now owns and manages over 4,500 homes across several..

    How Platform Housing Group Drastically Reduced No-Access Rates

    Platform Housing Group (PHG) is one of the largest housing associations in the UK, with more than 47,000 homes across the country. Their mission is to build a better future by investing in affordable homes, as well as their communities..

    How South Tyneside Homes Perform Thousands Of Daily Resident Wellbeing Checks

    Over the years, long-standing Voicescape client South Tyneside Homes (STH) has been exploring the use of technology to revolutionise its approach to daily tenant welfare checks. While undoubtedly challenging, the COVID-19..

    Onward Homes: An Innovative Approach To Rent Collections

    Onward Homes, one of the leading housing associations in the North West, has been using Voicescape Collections since 2017. But as the pandemic worsened and tenants started to fall into arrears, the need for a new approach to rent collections..

    How Greatwell Homes Dramatically Improved Its Annual Arrears Figures

    Greatwell Homes, a not-for-profit housing association with over 5,000 customers, provides high-quality living environments and vital support services. These services proved to be even more essential when COVID-19 hit, but as..

    How whg boosted engagement to help more customers, and prepared for the end of support due to Covid-19 and Universal Credit

    Learn how the midlands-based housing association reversed a rising arrears trend and mitigated the end of furlough, the end of the UC uplift and wider roll-out of UC across..

    How Middlesbrough Council Rapidly Increased Council Tax Collection Rates

    Sector-wide Councils are facing mounting pressures to collect more with fewer resources.  MBC managed to engage more residents, collect more council tax and reduce arrears, all without increasing headcount. 

    How South Tyneside Homes Achieved Gas And Electrical Safety Compliance

    Every housing association in the UK is responsible for booking annual safety inspections with their tenants. While these are essential, conducting manual outbound calls is both ineffective and resource intensive – not to..

    How South Tyneside Homes Streamlined Daily Welfare Checks And Increased Service Participation

    In the wake of COVID-19, Voicescape began a development partnership with long-standing client South Tyneside Homes (STH). The goal was to support staff and residents in Housing Plus schemes and enhance..

    How Your Homes Newcastle Increased Engagement To Over 70% During The Pandemic

    When Christopher Todd joined Your Homes Newcastle as Senior Income Advice and Collection Manager he was tasked with providing a service that engages staff, looks for any inefficiencies and ensures the Arm’s-length..

    How South Tyneside Homes Increased Emergency Support Via Mass Messaging

    When the coronavirus pandemic hit, Voicescape client, South Tyneside Homes, began working in partnership with South Tyneside Council’s shielding hub as well as other support services such as Age Concern to identify the most..

    Cambridge Housing Society increase feedback on repairs contractors

    Cambridge Housing Society, (CHS) owns and manages 2,466 affordable homes and 343 shared ownership homes in Cambridgeshire. They struggled with low responses rate for repairs and maintenance...

    How Homes In Sedgemoor Engaged New Universal Credit Claimants During Covid-19 To Support Their Benefits Journey

    Homes In Sedgemoor is an Arms Length Management Organisation (ALMO) managing nearly 4,200 council owned homes on behalf of Sedgemoor District Council in Somerset and a Voicescape customer..

    Onward Homes Increase Tenant Engagement In COVID-19 Welfare Check

    When the COVID-19 crisis emerged, Onward Homes wanted to check on the welfare of their customers but needed a quick and efficient way to do so. With Voicescape, the housing association increased engagement with their tenants across..

    Adactus, part of the Jigsaw Group, change traditional approaches to arrears

    Adactus, part of Jigsaw Homes Group, had a traditional approach to collecting rent arrears, which relied heavily on staff. However, not all tenants falling into arrears were contacted, which was bad news for tenants as..

    Derwent Living Deliver Coronavirus Solution in Three Days 

    When coronavirus struck, Derwent Living needed to implement significant changes to their tenant communications – and fast. With Voicescape, the housing association has dramatically improved engagement with tenants in the Midlands, Yorkshire..

    Homes in Sedgemoor transformation journey

    Homes in Sedgemoor (HiS), is an Arms Length Management Organisation (ALMO) who are responsible for 4,200 homes in Sedgemoor. In recent years, they have implemented several processes to support more effective and efficient working

    Home Group Work Smarter to Support Tenants with Arrears

    Home Group are one of the UK’s largest providers of high-quality housing and integrated housing, health and social care. 

    Your Homes Newcastle collection rates soar

    At the start of Universal Credit (UC), Your Homes Newcastle (YHN) identified that 34% of customers would be newly responsible for paying housing costs directly. The projected estimate for full roll out was 80%, which would dramatically increase the..

    How North Devon Homes increased customer response rates

    Voicescape client,North Devon Homes(NDH), is responsible for circa 3,300 affordable homes in Devon. In 2021, the housing provider wanted to improve how they gathered feedback from their customers regarding the quality of services in order to..

    How Bristol City Council Increased Collection Rates and Reduce Arrears

    Using Voicescape Collection's automated outbound engagement allowed officers to prioritise vulnerable cases and set up affordable repayment plans, resulting in a reduction of £105,000 in tenant arrears....

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