Council Tax Collections
Community Housing's Income Transformation with Caseload Manager
"The word used by the team was ‘wow’. If they were saying wow, we knew we had a chance."
Voicescape Helps Rugby Boost Collection Rates and Enhance Customer Engagement
"The system was incredibly easy to set up"
Transforming Council Tax Collection at Tameside Council
£849K Collected
37K Automated Calls
Enhancing Customer Wellbeing at Thirteen Group
"Since using Voicescape, we've seen a real difference in how we engage with our customers"
How Homes in Sedegmoor Leveraged Automation to Scale Engagement for UC Migration
"Voicescape has been an invaluable tool to generate outbound contact"
Expanding Tenant Support and Slashing Rent Arrears at NWHA
32% Reduction in Arrears Debt
Secured Over £890K in Financial Support
Optimising Rent Recovery & Improving Tenant Relationships at Homes in Sedgemoor
"We know that we couldn't manage the level of contact we make without Voicescape!"
Driving Down No-Access Rates at Platform Housing Group
56% Decrease in No-Acccess Rates
96.4% Satisfaction Rate
How Stockport Homes Achieved Early Success with Caseload Manager
"It's already a proven product in my eyes!"
Thirteen Transform Tenant Engagement with Personalised Automated Campaigns
"Voicescape Engage has proven to be a great solution!"
Harnessing the Power of Payment Links at Yorkshire Housing
450K Additional Income Collected in FY 23/24
How Hyde Reduced Their Caseload by 65% and Beat Their FY24 Target
"We've seen great results already this year... a lot of that is thanks to Voicescape."
How Caseload Manager Helped Stonewater Reduce Debt by £1.37M
71% Reduction in caseloads
0.7% Reduction in gross debt
Transforming Income Collection at Onward Homes
"Caseload Manager takes us to the next level – offering a higher accuracy in recommendations and engagement."
Revolutionising Rent Payment at Walsall Housing Group (whg)
The system has facilitated the collection, thus far, of £764,215.12 through 3,581 transactions
How Automation Helped a Tenant at Jigsaw Homes
£1,114 Increase in one tenant's monthly income
BITMO boost collection rates and tenant engagement
£59K Increased collections
0.8% Increased collection rate
How Luton Council tackled temporary accomodation debt
573% Increased FTA TA collections
£303K Improved debt position
Why Greatwell Homes Switched to Caseload Manager
"Voicescape's Caseload Manager has significantly transformed our operational efficiency."
Transforming believe housing's Tenant Arrears Management Process
73% Engagement rate
£220K Collected payments
How Sovereign Network Group Enhanced FTA Collections
63.5% Reduction in caseload
£164K Debt recovered
Elevating Tenant Satisfaction at Monmouthshire Housing
2,500% Increase in survey participation
"Voicescape was a no-brainer for us"
North Devon Homes Gains Fresh Tenant Insight
"Opening up this platform can only put North Devon Homes in a stronger position"
Karbon Homes Triples Call Conversion Rate
"Not only has Voicescape Collections significantly improved our call conversions, but our team enjoys using it too!"
Shepherds Bush Saves Time And Improves Resident Relations
65% Higher response rate
"The most valuable feature for us was the real-time feedback."
Places for People Reduce No-access Rates by an Average of 20%
"Their communication was amazing, and the team at Voicescape are so helpful and patient.”
How Greatwell Homes Adopted Automation Technology and Simplified Their Strategy
"What really attracted us to Voicescape was their innovation and desire to deliver the best."
Jigsaw Homes: A Test and Learn Approach to TSMs
5,000 Responses
89% Survey completion rate
How Bristol City Council Increased Collection Rates By 1.3% in just 6 Months
103K CTA reduced
"Voicescape allowed us to take that next step!"
How St Leger Homes Used SMS as a Prompt for Rent Collection
1,939 Payments recieved
£297K Debt collected
How Thirteen Used Intelligent Automation To Achieve Their Lowest Year End Debt Position
£800k Reduced debt
2.98% Debt position
Discover How Middlesbrough Council Increased Council Tax Engagement by 59%
£967K Tax collected
3,840 Hours saved
How Grŵp Cynefin Reduced Their Rent Arrears by 2.4% In 18 Months
"We're using the technology to be reactive to the needs of our customers."
How Platform Drastically Reduced No-Access Rates
24% Reduction in No-Access Rates
"Voicescape has provided us with a faster, more proactive approach."
How South Tyneside Homes Streamlined Daily Resident Wellbeing Checks
“Every morning we are able to respond in a measured and focussed way to those tenants who need us most."
Onward Homes: An Innovative Approach To Rent Collections
“Voicescape Collections has reduced arrears across all three of our regions by £607,350!”
How Greatwell Homes Dramatically Improved Its Annual Arrears Figures
“Voicecsape fills that gap in your team, so you can deliver elements of the staff function at a more affordable cost."
How whg boosted engagement to help more customers
7.5 FTE saved
£409K Debt recovered
How Middlesbrough Council Rapidly Increased Council Tax Collection Rates
60% Increased engagement rate
£146K Outstanding payments collected
How South Tyneside Homes Achieved Gas And Electrical Safety Compliance
“You can’t underestimate the impact Voicescape Compliance can have on your time and productivity!"
How South Tyneside Homes Increased Service Participation
26% Increase in serivce participation
“The impact on staff wellbeing has been hugely encouraging.”
How Your Homes Newcastle Increased Engagement During The Pandemic
70% Engagement rate
6 FTE saved
How North Devon Homes increased customer response rates
“Voicescape has allowed us to seek feedback from more customers, particularly during our busiest times."
How South Tyneside Homes Increased Emergency Support Via Mass Messaging
17,000 Automated calls
“The service continues to be appreciated by our customers!"
Cambridge Housing Society increase feedback on repairs contractors
“Voicescape has solved that problem of gathering sufficient feedback for us.”
How Homes In Sedgemoor Engaged New UC Claimants
"Voicescape has been an invaluable tool to help us engage with those that need support!"
Onward Homes Increase Tenant Engagement In COVID-19 Welfare Check
93,000 Automated calls made
“The platform gave us the ability to reach a wide range of people quickly."
Adactus, part of the Jigsaw Group, change traditional approaches to arrears
£100,000 Saved annually
66% Increase in payment arrangements
Derwent Living Deliver Coronavirus Solution in Three Days
“One of the extra benefits of this campaign is that tenants have the assurance of receiving reliable information."
Homes in Sedgemoor's transformation journey
101.2% Collection Rate
0 Arrears evictions
Home Group Work Smarter to Support Tenants
“Our income and arrears position has improved and arrears cases have dropped significantly.”
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If you have any questions about any of our services, contact us and we’ll be in touch.