Tenant engagement
Case Studies

How Stockport Homes Are Unlocking Efficiency and Empowering Officers

11% Below year-end arrears target 

50% reduction in officer caseloads 

How Mid-Devon Housing Transformed Repairs Insight

"Getting that kind of response from tenants - especially in a rural area isn't easy."

Community Housing's Income Transformation with Caseload Manager

"The word used by the team was ‘wow’. If they were saying wow, we knew we had a chance."

Voicescape Helps Rugby Boost Collection Rates and Enhance Customer Engagement

"The system was incredibly easy to set up"

Transforming Council Tax Collection at Tameside Council

£849K Collected

37K Automated Calls

Enhancing Customer Wellbeing at Thirteen Group

"Since using Voicescape, we've seen a real difference in how we engage with our customers"

How Homes in Sedegmoor Leveraged Automation to Scale Engagement for UC Migration

"Voicescape has been an invaluable tool to generate outbound contact"

Expanding Tenant Support and Slashing Rent Arrears at NWHA

32% Reduction in Arrears Debt 

Secured Over £890K in Financial Support 

Optimising Rent Recovery & Improving Tenant Relationships at Homes in Sedgemoor

"We know that we couldn't manage the level of contact we make without Voicescape!"

Driving Down No-Access Rates at Platform Housing Group

56% Decrease in No-Acccess Rates

96.4% Satisfaction Rate

How Stockport Homes Achieved Early Success with Caseload Manager

"It's already a proven product in my eyes!"

Thirteen Transform Tenant Engagement with Personalised Automated Campaigns

"Voicescape Engage has proven to be a great solution!"

Harnessing the Power of Payment Links at Yorkshire Housing

450K Additional Income Collected in FY 23/24

How Hyde Reduced Their Caseload by 65% and Beat Their FY24 Target

"We've seen great results already this year... a lot of that is thanks to Voicescape."

How Caseload Manager Helped Stonewater Reduce Debt by £1.37M

71% Reduction in caseloads 

0.7% Reduction in gross debt

Transforming Income Collection at Onward Homes

"Caseload Manager takes us to the next level – offering a higher accuracy in recommendations and engagement."

Revolutionising Rent Payment at Walsall Housing Group (whg)

The system has facilitated the collection, thus far, of £764,215.12 through 3,581 transactions

How Automation Helped a Tenant at Jigsaw Homes

£1,114 Increase in one tenant's monthly income 

BITMO boost collection rates and tenant engagement

£59K Increased collections

0.8% Increased collection rate

How Luton Council tackled temporary accomodation debt

573% Increased FTA TA collections

£303K Improved debt position

Why Greatwell Homes Switched to Caseload Manager

Transforming believe housing's Tenant Arrears Management Process

73% Engagement rate

£220K Collected payments

How Sovereign Network Group Enhanced FTA Collections

63.5% Reduction in caseload

£164K Debt recovered

2,500% Increase in survey participation

"Voicescape was a no-brainer for us"

Karbon Homes Triples Call Conversion Rate

"Not only has Voicescape Collections significantly improved our call conversions, but our team enjoys using it too!"

Shepherds Bush Saves Time And Improves Resident Relations

65% Higher response rate

"The most valuable feature for us was the real-time feedback."

"Their communication was amazing, and the team at Voicescape are so helpful and patient.” 

How Greatwell Homes Adopted Automation Technology and Simplified Their Strategy

"What really attracted us to Voicescape was their innovation and desire to deliver the best."

Jigsaw Homes: A Test and Learn Approach to TSMs

5,000 Responses

89% Survey completion rate

How Bristol City Council Increased Collection Rates By 1.3% in just 6 Months

103K CTA reduced

"Voicescape allowed us to take that next step!"

How St Leger Homes Used SMS as a Prompt for Rent Collection

How Thirteen Used Intelligent Automation To Achieve Their Lowest Year End Debt Position

£800k Reduced debt

2.98% Debt position

Discover How Middlesbrough Council Increased Council Tax Engagement by 59%

£967K Tax collected

3,840 Hours saved

How Grŵp Cynefin Reduced Their Rent Arrears by 2.4% In 18 Months

"We're using the technology to be reactive to the needs of our customers."

How Platform Drastically Reduced No-Access Rates

24% Reduction in No-Access Rates

"Voicescape has provided us with a faster, more proactive approach."

How South Tyneside Homes Streamlined Daily Resident Wellbeing Checks

“Every morning we are able to respond in a measured and focussed way to those tenants who need us most."

Onward Homes: An Innovative Approach To Rent Collections

“Voicescape Collections has reduced arrears across all three of our regions by £607,350!”

How Greatwell Homes Dramatically Improved Its Annual Arrears Figures

“Voicecsape fills that gap in your team, so you can deliver elements of the staff function at a more affordable cost."

How whg boosted engagement to help more customers

7.5 FTE saved

£409K Debt recovered

How Middlesbrough Council Rapidly Increased Council Tax Collection Rates

60% Increased engagement rate

£146K Outstanding payments collected

How South Tyneside Homes Achieved Gas And Electrical Safety Compliance

“You can’t underestimate the impact Voicescape Compliance can have on your time and productivity!"

How South Tyneside Homes Increased Service Participation

26% Increase in serivce participation

“The impact on staff wellbeing has been hugely encouraging.” 

How Your Homes Newcastle Increased Engagement During The Pandemic

70% Engagement rate

6 FTE saved

How North Devon Homes increased customer response rates

“Voicescape has allowed us to seek feedback from more customers, particularly during our busiest times."

How South Tyneside Homes Increased Emergency Support Via Mass Messaging

17,000 Automated calls

“The service continues to be appreciated by our customers!"

Cambridge Housing Society increase feedback on repairs contractors

“Voicescape has solved that problem of gathering sufficient feedback for us.”

How Homes In Sedgemoor Engaged New UC Claimants 

"Voicescape has been an invaluable tool to help us engage with those that need support!"

Onward Homes Increase Tenant Engagement In COVID-19 Welfare Check

93,000 Automated calls made

“The platform gave us the ability to reach a wide range of people quickly."

Adactus, part of the Jigsaw Group, change traditional approaches to arrears

£100,000 Saved annually

66% Increase in payment arrangements

Derwent Living Deliver Coronavirus Solution in Three Days 

“One of the extra benefits of this campaign is that tenants have the assurance of receiving reliable information."

Homes in Sedgemoor's transformation journey

101.2% Collection Rate

0 Arrears evictions

Home Group Work Smarter to Support Tenants

“Our income and arrears position has improved and arrears cases have dropped significantly.”

Your Homes Newcastle collection rates soar

5 FTE saved

20,000 Tenants contacted