Build trust

Use technology to engage in the best ways and cultivate a relationship built on trust.

Reduce escalations

Make preventative interventions before people fall into arrears, without spreading your team too thinly.

Manage resources

Use technology to get customers in arrears calling you, releasing capacity for more complex cases.

Trusted by the sector

Why Collections?

Automate outbound multi-channel engagement to your tenants, at a mass or campaign level

Drive inbound customer engagement at a pace your team can manage

Engage early, reduce escalations, sustain tenancies

Your income officers will no longer have to spend valuable time on inefficient manual tasks, they’ll finally have the capacity to focus their efforts on having more meaningful conversations across your tenant base, whilst increasing cash collections and thus, collection rates.

Voicescape Collections creates engagement across a range of debt types, inclusive of CTA and FTA, or a campaign of your choosing, such as direct debit reminders.

Calculate your FTE savings

Total Housing Stock

Use the slider to select your total housing stock, up to a maximum of 60,000

Average Annual Officer Salary (£)

Use the slider to select your average officer salary, up to a maximum of £36,000

Do You Have A Data Analytics Package?

This can affect overall efficiency and thus, the amount of FTE gained.

No

Yes

Your results

Connected Tenants

The number of tenants you will make contact with

1049 per month

Capacity Gain (£)

Annual cost avoided

£165393

Automated Activity

Number of automated acitivies generated
by the Voicescape platform

15043 per month

FTE Cost

£32430

Onboarding was absolutely great. We were constantly in contact and we worked well together. If there were any issues, we’d collaborate well to sort it out. I’ve been involved in many implementations and very often get pushed back, but it was excellent with Voicescape.

Wendy Swales
Income Manager at believe housing
Read Case Study >

“Not only has Voicescape Collections significantly improved our call conversions, but our team enjoys using it too. I’d like to express our thanks to Voicescape, and especially the frontline managers who have helped make this such a smooth process.”

Greg Gidley
Income Team Leader at Karbon Homes
Read Case Study >

We know that we’ve got Voicescape as a partner – someone we can trust as we take the next steps as an organisation.

Darren Thomas
Income Manager at NWHA
Read Case Study >

It was a collaborative journey marked by efficiency, effective communication, and a seamless execution of the project plan. Voicescape truly understands the details of our needs and delivered a solution that exceeded expectations.

Rachael Elston
ITT Project Manager at SNG
Read Case Study >

Success Story

Transforming believe housing's Tenant Arrears Management Process

Believe housing is a not-for-profit housing association with more than 18,000 homes across County Durham and beyond. It aims to deliver life without barriers through innovative support for customers new and old, extensive community funding programmes, plus huge investment in building new homes and upgrading existing ones.

In the face of a major income team restructure, and the challenges posted by the cost-of-living crisis, believe housing wanted to enhance their income management strategies while maintaining high levels of tenant satisfaction…

73%

Engagement rate

£220K

Collected payments

Collections for Revs & Bens Collections helps streamline the debt collection process and the automates the vast number of tasks required to reach residents in arrears whilst not overstretching your existing Revenues & Benefits team resources. Allowing more time for higher quality, proactive conversations that drive successful outcomes and avoid costly escalations.

View Solution

EngageConfigurable solution designed to deliver powerful results. Transform any costly and ineffective outbound calling activity into productive inbound calls or actionable insights. Landlords are increasing using this technology to manage and monitor current and historic damp and mould cases or helping you to reach TSM targets.

View Solution

Caseload Manager Harness the power of AI to recommend case interventions for arrears recovery on an individual basis with the right method, right message, at the right time. Driving improved arrears positions, resource efficiency and tenant engagement.

View Solution

Agreements Manager A breakthrough in managing tenant payment agreements. Discover the missing piece in your income analytics digital toolkit that will empower you to reduce break rates and arrears, and improve financial outcomes for you and your tenants.

View Solution

Frequently asked questions

Are you on GCloud procurement framework?

Yes. Public sector bodies have been successfully procuring Voicescape solutions since 2010. This makes it quicker and usually cheaper for your procurement team to purchase Voicescape services, and provides you with the secure knowledge that you will be getting the best-in-class digital solution available via a more cost effective, fully transparent and legally compliant pre-tendered procurement framework.

Will Voicescape’s software scale with my business as my housing stock grows?

The beauty of Voicescape’s ‘Software as a Service’ model is that it can be scaled to suit your ongoing business requirements. You will be assigned a Customer Success Manager and Account Manager for the lifetime of the service, so you will have the assurance that we will be on hand to help you make the most of Voicescape to meet your ongoing challenges.

Can I configure my software to my unique business challenges?

The Voicescape system is highly configurable to meet the demands of different bespoke use cases, campaigns and target customers. It can also be configured to flex with your internal available call handling resource. Speak to us to learn more about the system’s capabilities.

Collections

Collect rent arrears with ease

Whether it’s CTA or FTA, utilise automation to encourage customers to get in touch with you and release your income team’s capacity so they can work on the most complex cases.

From outbound to inbound

Outbound calls are time-intensive and unproductive. Build trust through technology so customers reach out to you.

Tailor your services

By investing in customer relationships, you can better understand their challenges and find solutions that best suit their needs.

Do more with less

Automating manual processes gives your team back valuable time to engage effectively with more of their caseload.

Learn more about collections

Caseload Manager

A major step change in the intelligent automation of arrears caseload management

Make personalised, automated interventions that are more likely to achieve the optimum outcome for you and your residents.

Predict behaviours

Ingest and analyse all your resident data and identify risks

Automate interventions

Intelligently route interventions where cases can be handled automatically

Maximise engagement

Drive optimal engagement with every resident, every time!

Learn more about caseload manager

Compliance

Supercharge your inspection and compliance regime

Utilise digital technology to meet your property maintenance statutory obligations. Book, confirm and reschedule appointments effortlessly with an automated solution that drives efficiency.

Increase compliance visit bookings

Engage tenants who due are gas and electrical safety visits, appointments and inspections and drive up compliance visit bookings by 250%.

Create an audit trail

Easily refer back to a comprehensive audit trail that outlines each engagement attempt

Cut costs

Remove the cost of sending letters to book, confirm and reschedule appointments and reduce ‘no-access’ visits.

Learn more about compliance

Feedback

Get a clearer picture of how tenants feel

Ask customers for feedback at the point of service delivery. Solve problems quickly, satisfy customers and strengthen relationships across the board.

Make data-driven service improvements

Collate feedback and use it to make decisions that make a noticeable difference to tenants.

Track performance

Send instant surveys, set targets and track KPIs so you know exactly how your tenants think you’re performing.

Free up resources

Give your customer service team resources and time back to focus their efforts where it really matters.

Learn more about feedback

Engage

Easily run campaigns with multiple use cases

Roll out ad-hoc campaigns to capture feedback and establish non-transactional engagement, such as tenant welfare, using your existing resources.

Establish welfare

Identify tenants most in need of support

Manage campaigns

Run campaigns with multiple use cases

Gain feedback

Provide options for conversation and feedback

Learn more about engage

Wellbeing

Technology that assists independent living

Automate daily welfare checks and free your sheltered housing teams to engage residents with the greatest need.

Allocate resources effectively

Easily identify the people who are most in need of support and allocate your resources accordingly.

Give residents control

There’s no need for residents to wait by the phone for a daily call. Give them the freedom to choose how and when to be contacted.

Build good relationships

This freedom will lead to more sustainable, positive relationships with residents, making future engagements quick and painless.

Learn more about wellbeing

We’ll help you…

Connect with your communities, strengthen relationships and build sustainable tenancies.

Create a culture of innovation based on a people-centred approach

Reach the right people — at the right time — with the right message

Award winning services

Simple and streamlined integrations

Voicescape’s product stack is developed to work with all popular technologies to make setup seamless. Whatever housing management, asset management, predictive analytics or telephony systems in the ecosystem you already have, Voicescape arrives with the ability to share information between platforms.

voicescape-v-white