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    Are you on GCloud procurement framework?
    Yes. Public sector bodies have been successfully procuring Voicescape solutions since 2010. This makes it quicker and usually cheaper for your procurement team to purchase Voicescape services, and provides you with the secure knowledge that you will be getting the best-in-class digital solution available via a more cost effective, fully transparent and legally compliant pre-tendered procurement framework.
    Does this work for Local Authority Revs & Bens Collections?
    Yes. Voicescape Collections has been successfully deployed within local authorities' revenues and benefits departments. Have a look at our success stories here.
    Can we use this in conjunction with our predictive analytics solution?
    While Voicescape has been specifically designed to work seamlessly with the major predictive analytics solutions within social housing and local government, organisations looking to take their arrears performance to new levels adopt our Caseload Manager solution. By using our integrated Caseload Manger solution, you can gain even greater performance, insights and efficiencies. Make the most of Voicescape's capabilities by using our Collections solution in conjunction with Caseload Manager.
    Does my IT team need to get involved in the implementation of Voicescape software/service?
    Voicescape is a very ‘light touch’ software implementation for your IT department. This is because our technology is hosted in the cloud and no on-site work is required. Voicescape is also data-agnostic and telephone system-agnostic which means that it can work with information received from various systems rather than being customised for any one system. Our Onboarding team will take you through the implementation process by including any internal stakeholders such as project managers, team leaders, digital adoption experts and anyone else do you think relevant. We will be as hands on as necessary in order to answer specific questions, provide expertise and support where needed, and get your team up to speed so that the capabilities of the software can be fully realised.
    Will Voicescape’s software scale with my business as my housing stock grows?
    The beauty of Voicescape’s ‘Software as a Service’ model is that it can be scaled to suit your ongoing business requirements. You will be assigned a Customer Success Manager and Account Manager for the lifetime of the service, so you will have the assurance that we will be on hand to help you make the most of Voicescape to meet your ongoing challenges.
    Does Voicescape work with my existing housing management system?
    Voicescape has been developed over 2 decades. In that time, we have developed to work with the leading housing management systems including, but not limited to: Active H, Aareon, Capita, Civica, MIS, Northgate, Orchard, and some In-House developed systems.
    Can I configure my software to my unique business challenges?
    The Voicescape system is highly configurable to meet the demands of different bespoke use cases, campaigns and target customers. It can also be configured to flex with your internal available call handling resource. Speak to us to learn more about the system’s capabilities.
    What type of onboarding and customer support is included with this service?
    We know that the customer on-boarding process is particularly important to making sure you get the best results from using Voicescape. Our On-boarding Team will therefore guide you through the product to get you started, at which point your dedicated Customer Success Manger will take over the relationship to maintain continuity of service but also ensure you are achieving your goals.
    How long does onboarding take?
    Typically it will take anywhere between 4 to 6 weeks to get you up and running.
    How much does Voicescape cost?

    As a Software as a Service (SaaS) Voicescape’s range of solutions are scaled according to the number of properties or residents we serve.  Our charging model is based on a recurring monthly fee which is designed so that social housing providers and local authorities of varying sizes can find the right price that suits their business.  Speak to us to learn more about the various pricing options available. Speak to us here.

    Where is the software hosted – AWS UK and are we GDPR and CPI compliant

     We take care over our security and data protection responsibilities at Voicescape. Our software is hosted with Amazon Web Services UK (AWS) which means that your organisation will benefit from AWS data centres and network architecture to protect your information, identities, applications, and devices

    What are Voicescape’s data security and data protection credentials?

    We are ICO registered and only operate with ICO registered suppliers and process data in the UK or within the European Economic Area (EEA). We are UK-GDPR compliant. We are Cyber Essential Certified and subject to both internal and external security testing.

    References: who else is using Voicescape’s technology, and can I get references?
    We are able to provide you longstanding reference upon request from leading UK public sector organisation clients and financial institutions … just ask us and we’ll be happy to provide.
    How can I talk to someone at Voicescape?
    Our expert team are always on hand to help and advise you. Simply complete the online form and we’ll get back to you within one working day.

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