E-Book: Transforming Adult Social Care Income Collection
Rising Adult Social Care debt is becoming an increasingly pressing issue - and engaging residents around sensitive debt issues is a challenge, especially with high caseload volumes and inefficient, manual processes. Download this eBook to..
Whitepaper: Embracing AI in Social Housing: Expert Insights and Frameworks for Success
Take a positive step forward on ethical AI innovation to maximise future opportunities for your housing association. Genuine curiosity is often met with cautious optimism when it comes to AI in social housing. As..
Whitepaper: Redefining Tenant Engagement To Reduce Costs Associated With No Access
Compliance has never been more crucial for the social housing sector as post Grenfell legislation comes into effect. But why is there such a growing anxiety around maintaining compliance? What’s getting in the way of..
E-Book: When Automation Meets Behavioural Science
As a social housing professional, you’ll know that the sector is no stranger to retention issues – but the worst could be yet to come. Discover the transformative power of automation and behavioural science in streamlining inefficient manual..
E-Book: A State of Emergency: Tackling the Unprecedented Cost of Living Crisis
There is a lot to think about as a local governmentrevenues and benefits leaderin the best of times, but having to navigate the challenges of the current cost of living crisis you need to be able to make sound..
E-Book: A New Future For Social Housing Income Collection
How AI, automation and a risk-based approach can revolutionise arrears caseload management...
Case Study: Voicescape Caseload Manager; 5 Key Takeaways From Thirteen Group
In 2021, long-standing Voicescape client Thirteen Group was faced with achallenge: to free up their housing services coordinators’ time to better managedebt recovery amidst both the pandemic and the emerging cost of living..
The Future of Council Tax Collections in a Post-Pandemic World
This whitepaper offers innovation and solutions to the problems that the public sector is facing – and those working in Revenues & Benefits in particular.
Reaction, Recovery, Resilience - How the pandemic response has impacted the social housing sector
Discover how to engage tenants during – and after – COVID-19
Thought Leadership Guide: Arrears Arrangements - How To Approach Them In A Post-COVID World
Want to know how social housing providers should be approaching tenant arrears in a post-Covid world?
Whitepaper: The Connected Tenancy - Putting customer satisfaction at the heart of sustainable tenancies
Want to know the relationship between customer satisfaction and the sustainability of tenancies?
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