Whitepapers & eBooks

NEW Whitepaper

Readiness is Resilience: A Framework for Future-Proofing Revenue Collection in an Era of Change 

This E-Book introduces a practical, action-focused framework to help Revenues & Benefits teams more easily navigate periods of uncertainty and transformation. It recognises that long-term success lies not only in strategic vision but also in getting the operational details right, ensuring teams are prepared to meet today’s challenges while shaping tomorrow’s opportunities.

E-Book

Transforming Adult Social Care Income Collection

Rising Adult Social Care debt is becoming an increasingly pressing issue - and engaging residents around sensitive debt issues is a challenge, especially with high caseload volumes and inefficient, manual processes. Download this eBook to explore the key challenges of Adult Social Care, the significant risks of inaction and gain practical strategies to transform resident engagement and maximise income collection, while effectively..

Whitepaper

We Need To Talk About Agreements

Listening to the frustrations and requirements of the sector, Voicescape has developed Agreements Manager, a solution designed in partnership with social landlords to address the challenges of managing tenant repayment Agreements.

Whitepaper

Embracing AI in Social Housing: Expert Insights and Frameworks for Success

Take a positive step forward on ethical AI innovation to maximise future opportunities for your housing association. Genuine curiosity is often met with cautious optimism when it comes to AI in social housing. As sector pioneers, we have collaborated with industry experts to cut through the noise and provide a forward-looking blueprint for integrating AI into social housing practices.

Whitepaper

Redefining Tenant Engagement To Reduce Costs Associated With No Access

Compliance has never been more crucial for the social housing sector as post Grenfell legislation comes into effect. But why is there such a growing anxiety around maintaining compliance? What’s getting in the way of meeting statutory requirements, and what else can be gained from going above and beyond with compliance-related processes?

E-Book

When Automation Meets Behavioural Science

As a social housing professional, you’ll know that the sector is no stranger to retention issues – but the worst could be yet to come. Discover the transformative power of automation and behavioural science in streamlining inefficient manual processes to improve job satisfaction, maximise customer engagement, increase collections, and reduce the number of tenants in arrears in our latest whitepaper!

E-Book

A State of Emergency: Tackling the Unprecedented Cost of Living Crisis

There is a lot to think about as a local governmentrevenues and benefits leaderin the best of times, but having to navigate the challenges of the current cost of living crisis you need to be able to make sound decisions to move your organisation, team and residents forward successfully - and continue to engage with residents in an empathetic and caring way, yet maintain operational efficiencies and business..

E-Book

A New Future For Social Housing Income Collection

How AI, automation and a risk-based approach can revolutionise arrears caseload management...

Case Study

Voicescape Caseload Manager; 5 Key Takeaways From Thirteen Group

In 2021, long-standing Voicescape client Thirteen Group was faced with achallenge: to free up their housing services coordinators’ time to better managedebt recovery amidst both the pandemic and the emerging cost of living crisis...

The Future of Council Tax Collections in a Post-Pandemic World

This whitepaper offers innovation and solutions to the problems that the public sector is facing – and those working in Revenues & Benefits in particular.

Reaction, Recovery, Resilience - How the pandemic response has impacted the social housing sector

Discover how to engage tenants during – and after – COVID-19

Thought Leadership Guide

Arrears Arrangements - How To Approach Them In A Post-COVID World

Want to know how social housing providers should be approaching tenant arrears in a post-Covid world?

Whitepaper

The Connected Tenancy - Putting customer satisfaction at the heart of sustainable tenancies

Want to know the relationship between customer satisfaction and the sustainability of tenancies?