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    Our mission

    Our technology builds trust. It enables the relationship between customer and social landlord, local authority, social enterprise or other public sector organisation to grow and strengthen.

    If this connection is strong enough and nurtured effectively, we can increase the likelihood that people access key services that will make a difference. This means we’re helping to protect the physical and mental wellbeing of those in need. This is what drives us.

    Our values

    Our values guide our behaviour. They enable us to make insightful challenges that augment and empower our clients’ strategic decision-making and increase operational efficiency.


    We love to deliver insights that lead to tangible returns for our clients and significant improvements for their customers.


    What drives us to get the best results for everyone.


    Keeps us at the top of our game.


    How we make the most of the skills and energy we bring to work.


    The energy that stretches targets and drives improvements.


    What keeps us agile and helps us improve and adapt.

    Award winning services

    Meet the Voicescape team

    John Doyle

    John founded Voicescape in 1998 and has been driving us to develop innovative technological solutions ever since. We create customer communications technology that helps increase efficiency, improve service levels and keep our client’s businesses on the front foot by helping to get the best possible results out of customer interaction.

    Gary Haynes
    Chief Operating Officer

    Gary is an executive leader with professional supply-side experience in technology & consulting companies, specialising in IT & business change and transformation. As COO, Gary’s responsibilities include strengthening internal operations, which includes technical delivery and customer success, as well as leading on product management and data science services among others. He is also part of the Executive Team driving business strategy and growth.


    Bill Williams
    Chief Revenue Officer

    Bill has 25 years’ experience leading teams in software sales, go-to-market strategies and
    driving long-term customer relationships. As part of the Executive Team, Bill will be responsible for overseeing the sales and marketing strategy, driving revenue growth and
    bringing new solutions to market.



    Work with us

    It’s an exciting time to join Voicescape. We’ve been developing social housing
    solutions for over 20 years and are embracing the benefits new technology can bring to
    simplify our customers’ operations. We have roles in technology development,
    marketing, client services and sales. If you’d like to learn more, get in touch.

    “The huge increase in claims caused by the pandemic resulted in engagement challenges with staff needing to make more manual calls. Voicescape Collections immediately allowed us to have quality conversations with customers who needed more in-depth engagement. Our customers now receive the support and positive outcomes they need.”
    Tansy Crowley-Sweet Income and Residential Property Manager at WHG
    “The initial response was massive, we received over 400 inbound calls in the first week… the phones were off the hook and the team couldn’t believe what was happening!”
    Caroline Spiers Head of Finance at Thirteen Group
    “Voicescape has allowed us to take a much more proactive approach to the way we do compliance. We’re now able to quickly identify people who are vulnerable or need extra support. The impact Voicescape Compliance has had on staff morale has also been significant”
    Mitchell Bates Service Improvement and Performance Officer at South Tyneside Homes
    “In the last year we've built better relationships with our customers, our engagement rates have improved significantly and we've removed a letter culture from within the team – all of this while seeing collection figures above 100%! We've been able to achieve this by introducing technology - including Voicescape’s Collections platform - to make the job easier and remove a number of non-essential tasks”
    Christopher Todd Your Homes Newcastle

    Learn more

    If you have any questions about any of our services, contact us and we’ll be in touch.