Social housing and local authority management software that utilises digital technology, behavioural insights and data science to build trust, drive efficiencies and maximise revenue.

What we do

Using a unique combination of AI, automation technology, behavioural insights and data science, Voicescape creates bespoke communication solutions that drive substantial operational efficiencies and service level improvements for public service organisations. 

Voicescape allows housing associations and local authorities to connect with their communities – at scale – across the major customer touchpoints and intervention stages. These include cash collection for rent arrears; gathering instant feedback to drive meaningful action and improve satisfaction; scheduling and managing building safety and maintenance appointments, and more.

Building on best-practice honed over more than a decade of working in these sectors, Voicescape offers an evidence-based approach to digital transformation, allowing valuable resources to be redeployed to areas where a ‘human touch’ is greatly required.  

Deliver

Deliver the right message, at the right moment, via the right method. 

Drive

Drive impact for your organisation, whether that be improving arrears rates, increasing access rates and more!  

Improve

Improve engagement with your communities, whilst freeing up your teams 

Collections Collections helps to streamline the rent collection process and the automates the vast number of tasks required to reach customers in arrears. Allowing officers time to focus their efforts on tenant engagement.

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Caseload Manager Harness the power of AI to recommend case interventions for arrears recovery on an individual basis with the right method, right message, at the right time. Driving improved arrears positions, resource efficiency and tenant engagement.

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Agreements Manager A breakthrough in managing tenant payment agreements. Discover the missing piece in your income analytics digital toolkit that will empower you to reduce break rates and arrears, and improve financial outcomes for you and your tenants.

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Compliance Collections Helping you meet your obligations by automating the way you book, confirm and reschedule tenant visits through engagement. This helps to reduce no access and improves overall efficiency.

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Feedback Collections helps Gain instant feedback from tenants and make data-driven service improvements with automated satisfaction surveys immediately after a transaction.

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Engage Configurable solution designed to deliver powerful results. Transform any costly and ineffective outbound calling activity into productive inbound calls or actionable insights. Landlords are increasing using this technology to manage and monitor current and historic damp and mould cases or helping you to reach TSM targets.

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Wellbeing Allow your sheltered housing residents to self-identify their wellbeing every day, giving them more independence and you more time to focus on caring for those who truly need it.

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Collections for Revs & Bens Collections helps streamline the debt collection process and the automates the vast number of tasks required to reach residents in arrears whilst not overstretching your existing Revenues & Benefits team resources. Allowing more time for higher quality, proactive conversations that drive successful outcomes and avoid costly escalations.

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Trusted by the sector

Collections

Collect rent arrears with ease

Whether it’s CTA or FTA, utilise automation to encourage customers to get in touch with you and release your income team’s capacity so they can work on the most complex cases.

From outbound to inbound

Outbound calls are time-intensive and unproductive. Build trust through technology so customers reach out to you.

Tailor your services

By investing in customer relationships, you can better understand their challenges and find solutions that best suit their needs.

Do more with less

Automating manual processes gives your team back valuable time to engage effectively with more of their caseload.

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Caseload Manager

A major step change in the intelligent automation of arrears caseload management

Make personalised, automated interventions that are more likely to achieve the optimum outcome for you and your residents.

Predict behaviours

Ingest and analyse all your resident data and identify risks

Automate interventions

Intelligently route interventions where cases can be handled automatically

Maximise engagement

Drive optimal engagement with every resident, every time!

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Compliance

Supercharge your inspection and compliance regime

Utilise digital technology to meet your property maintenance statutory obligations. Book, confirm and reschedule appointments effortlessly with an automated solution that drives efficiency.

Increase compliance visit bookings

Engage tenants who due are gas and electrical safety visits, appointments and inspections and drive up compliance visit bookings by 250%.

Create an audit trail

Easily refer back to a comprehensive audit trail that outlines each engagement attempt

Cut costs

Remove the cost of sending letters to book, confirm and reschedule appointments and reduce ‘no-access’ visits.

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Feedback

Get a clearer picture of how tenants feel

Ask customers for feedback at the point of service delivery. Solve problems quickly, satisfy customers and strengthen relationships across the board.

Make data-driven service improvements

Collate feedback and use it to make decisions that make a noticeable difference to tenants.

Track performance

Send instant surveys, set targets and track KPIs so you know exactly how your tenants think you’re performing.

Free up resources

Give your customer service team resources and time back to focus their efforts where it really matters.

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Engage

Easily run campaigns with multiple use cases

Roll out ad-hoc campaigns to capture feedback and establish non-transactional engagement, such as tenant welfare, using your existing resources.

Establish welfare

Identify tenants most in need of support

Manage campaigns

Run campaigns with multiple use cases

Gain feedback

Provide options for conversation and feedback

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Wellbeing

Technology that assists independent living

Automate daily welfare checks and free your sheltered housing teams to engage residents with the greatest need.

Allocate resources effectively

Easily identify the people who are most in need of support and allocate your resources accordingly.

Give residents control

There’s no need for residents to wait by the phone for a daily call. Give them the freedom to choose how and when to be contacted.

Build good relationships

This freedom will lead to more sustainable, positive relationships with residents, making future engagements quick and painless.

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We’ll help you…

Connect with your communities, strengthen relationships and build sustainable tenancies.

Create a culture of innovation based on a people-centred approach

Reach the right people — at the right time — with the right message

Award winning services

Simple and streamlined integrations

Voicescape’s product stack is developed to work with all popular technologies to make setup seamless. Whatever housing management, asset management, predictive analytics or telephony systems in the ecosystem you already have, Voicescape arrives with the ability to share information between platforms.

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We’ve seen great results already for this financial year, and we're on course to have an even better year. I’ve got to say a lot of that is thanks to Voicescape.

Ladi Joseph
Head of Income at Hyde Group
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Voicescape worked closely with us to understand our approach, data and customer needs in order to make a business case that was tailored to us. It’s about giving a good team what they need to make an impact.

Dave Lockerman
Director of Housing Operations at Stonewater
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Since using Voicescape, we’ve seen a real difference in how we engage with our customers. It’s not just about efficiency—it’s about making sure the right support reaches the right people at the right time.

Matthew Trueman
Care and Support Manager at Thirteen Group
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Voicescape aligns perfectly with our digital agenda. It continues to enhance our collection processes, resident satisfaction, and overall operational efficiency.

Christopher Stuart
Tameside Council Head of Exchequer at Tameside Council
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Voicescape Compliance has helped Platform Housing reduce no-access rates and improve tenant satisfaction by streamlining appointment scheduling and giving tenants greater control. This efficient solution supports their commitment to safe, compliant homes while reducing costs and enhancing service delivery.

Philip Trickett
Head of Heating and Compliance at Platform Housing Group
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Housing Innovation Awards 2025

Best Digital Transformation with Onward Homes

National Housing Maintenance Forum Awards 2025

Most Innovative Property Service with Progress Housing Group

Digital Transformation Awards 2024

Best Digital Transformation - Public Sector with Onward Homes

Housing Innovation Awards 2025
Best Digital Transformation with Onward Homes

Housing Innovation Awards 2025
Best Digital Transformation with Onward Homes

Housing Innovation Awards 2025
Best Digital Transformation with Onward Homes

The huge increase in claims caused by the pandemic resulted in engagement challenges with staff needing to make more manual calls. Voicescape Collections immediately allowed us to have q uality conversations with customers who needed more in-depth engagement. Our customers now receive the support and positive outcomes they need.

Tansy Crowley-Sweet Income and Residential Property Manager at WHG

The huge increase in claims caused by the pandemic resulted in engagement challenges with staff needing to make more manual calls. Voicescape Collections immediately allowed us to have q uality conversations with customers who needed more in-depth engagement. Our customers now receive the support and positive outcomes they need.

Tansy Crowley-Sweet Income and Residential Property Manager at WHG

The huge increase in claims caused by the pandemic resulted in engagement challenges with staff needing to make more manual calls. Voicescape Collections immediately allowed us to have q uality conversations with customers who needed more in-depth engagement. Our customers now receive the support and positive outcomes they need.

Tansy Crowley-Sweet Income and Residential Property Manager at WHG