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Embracing the Journey to Net Zero: Our Giant Leap Towards Carbon Neutrality
We are thrilled to share an exciting milestone in our journey towards a sustainable future with our...
Revolutionising Income Collection: Disrupting Traditional Methods
In June, we drove down to London for a live event focussing on the multi-award-winning Voicescape...
Reflecting On The Last 12 Months At Voicescape
Our 2022/23 financial year has officially come to an end, and what a year it has been. As we...
3 Reasons Social Housing Landlords Are Switching To Caseload Manager In 2023
Recently, we hosted a webinar to showcase why social landlords are switching to Voicescape Caseload...
Harnessing the Power of the Human Voice
Today, we have more communication tools available to us than ever before. From letters to emails to...
The Voicescape 2023 Net Promoter Score is in...
We just ran our Net Promoter Score (NPS) satisfaction survey for 2022, and Voicescape is considered...
The Results Are In… 2023 Will Be Challenging For Income Officers
In January 2023, Voicescape hosted the North Wales Rent Group Officer Resilience Event at Conwy...
And The Winner Is... Voicescape!
We’re thrilled to announce that we won the Best Customer Impact award at the NHMF 2023 Awards with...
Are You Prepared For The New Tenant Satisfaction Measures?
The long-awaited tenant satisfaction measures (TSMs) have been finalised, and social housing...
Are You Prepared For The New Rent Cap?
*This article was amended following the Autumn Statement.
The Power of the Resident Voice
Research Project: Learning the impact of customer experience and satisfaction on service demand...
IRRV 2022 Review: The Modern Council Tax Collection Methodology
In October 2022, we exhibited at the IRRV Annual Conference and Exhibition at the Telford...