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Collections
Collect rent arrears with ease
Whether it’s CTA or FTA, utilise automation to encourage customers to get in touch with you and release your income team’s capacity so they can work on the most complex cases.
- Income Collection
- Housing
- Automation
- Rent Arrears
- Tenant Engagement
From outbound to inbound
Outbound calls are time-intensive and unproductive. Build trust through technology so customers reach out to you.
Tailor your services
By investing in customer relationships, you can better understand their challenges and find solutions that best suit their needs.
Do more with less
Automating manual processes gives your team back valuable time to engage effectively with more of their caseload.
Wendy Swales
Income Manager
“The whole team are completely on board and really see the benefit of Voicescape Collections. Members of the team have told me they love Voicescape… they wanted to have more conversations with tenants and now they are.“
View Success Story >73%
Engagement Rate
£220K
Collected Payments
Caseload Manager
A major step change in the intelligent automation of arrears caseload management
Make personalised, automated interventions that are more likely to achieve the optimum outcome for you and your residents.
- AI
- Income Collection
- Rent Arrears
- Behavioural Insights
- Case Prioritisation
Predict behaviours
Ingest and analyse all your resident data and identify risks
Automate interventions
Intelligently route interventions where cases can be handled automatically
Maximise engagement
Drive optimal engagement with every resident, every time!
Dave Lockerman
Director of Housing Operations
“Our income team is now equipped and enthusiastic, better supporting customers and bucking the trend in a difficult climate to reduce arrears.“
View Success Story >£1.37M
Reduction in gross debt
71%
Reduction in officer caseloads
Agreements Manager
A breakthrough in managing tenant repayment agreements
Empower social landlords to reduce break rates, recover arrears quicker, and create more sustainable tenancies.
- AI
- Income Collection
- Broken Agreements
- Financial Management
Provide visibility
Of broken, existing and new agreements for the first time ever
Streamline the process
The ability to manage existing agreements with tenants
Higher collection rates
Greater clarity on exposure to agreements allows organisations to interevene and collect more, earlier
Compliance
Supercharge your inspection and compliance regime
Utilise digital technology to meet your property maintenance statutory obligations. Book, confirm and reschedule appointments effortlessly with an automated solution that drives efficiency.
- Gas & Electric
- Maintenance
- Damp and Mould
- No-Access
Increase compliance visit bookings
Engage tenants who due are gas and electrical safety visits, appointments and inspections and drive up compliance visit bookings by 250%.
Create an audit trail
Easily refer back to a comprehensive audit trail that outlines each engagement attempt
Cut costs
Remove the cost of sending letters to book, confirm and reschedule appointments and reduce ‘no-access’ visits.
Philip Trickett
Heating Services Delivery Manager & EICR Delivery
“Within the first six months of using Voicescape, the reduction of no-access resulted in it paying for itself. It potentially would have been sooner if we’d added the additional housing team costs.”
View Success Story >56%
Reduction in no-access rates
96.4%
Customer satisfaction rate
Feedback
Get a clearer picture of how tenants feel
Ask customers for feedback at the point of service delivery. Solve problems quickly, satisfy customers and strengthen relationships across the board.
- Maintenance
- Tenant Engagement
- Customer Satisfaction
- Sentiment and Theme
Make data-driven service improvements
Collate feedback and use it to make decisions that make a noticeable difference to tenants.
Track performance
Send instant surveys, set targets and track KPIs so you know exactly how your tenants think you’re performing.
Free up resources
Give your customer service team resources and time back to focus their efforts where it really matters.
Becky Oliver
Head of Building Services
“Voicescape proved to be one of the best digital solutions we've implemented in our department, enhancing efficiency and providing authentic, valuable feedback.”
View Success Story >2,500%
Increase in survey participation
94.3%
Customer satisfaction rate
Engage
Easily run campaigns with multiple use cases
Roll out ad-hoc campaigns to capture feedback and establish non-transactional engagement, such as tenant welfare, using your existing resources.
- Campaigns
- Tenant Engagement
- Customer Satisfaction
- Behavioural Insights
Establish welfare
Identify tenants most in need of support
Manage campaigns
Run campaigns with multiple use cases
Gain feedback
Provide options for conversation and feedback
Kay Glew
Director of Operations
“Engage has proven to be a great solution – in such a short period we've managed to use the technology to deliver greater engagement within our communities.”
View Success Story >20
Hours saved a week in colleague time
50%
Reduction in callbacks
Wellbeing
Technology that assists independent living
Automate daily welfare checks and free your sheltered housing teams to engage residents with the greatest need.
- Sheltered Housing
- Tenant Engagement
- Customer Satisfaction
- Tenant Welfare
Allocate resources effectively
Easily identify the people who are most in need of support and allocate your resources accordingly.
Give residents control
There’s no need for residents to wait by the phone for a daily call. Give them the freedom to choose how and when to be contacted.
Build good relationships
This freedom will lead to more sustainable, positive relationships with residents, making future engagements quick and painless.
Matthew Trueman
Care and Support Manager
"Since using Voicescape, we’ve seen a real difference in how we engage with our customers. It’s not just about efficiency—it’s about making sure the right support reaches the right people at the right time."
View Success Story >93%
of residents said they feel safe in their homes
96.4%
of residents said Thirteen are helping them live independently
Collections for Revenues & Benefits
Helping local authorities recover multiple debt types and prevent future escalations
By automating manual processes, we enable local authorities from around the UK to save time and money without stretching their resources.
- Income
- Local Authorities
- Automation
- Council Tax
- Adult Social Care
Automate outbound engagement
Drive inbound calls from residents wanting to discuss a solution.
Maximise revenue
Recover lost income while giving officers more time to focus on quality conversations.
Drive efficiencies
Replace inefficient parts of the process with more cost-effective alternatives.
Christopher Stuart
Head of Exchequer
“Voicescape aligns perfectly with our digital agenda. It continues to enhance our collection processes, resident satisfaction, and overall operational efficiency.“
View Success Story >37,000
automated calls enhancing early-stage engagement
£849K
collected following automated campaigns
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25%
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25%
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25%
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25%
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25%
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25%
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How Sovereign Network Group Enhanced Former Tenant Arrears Collections
£164K
debt recovered
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Driving Down Arrears at Greatwell Homes by Over 50% with Caseload Manager
30%
reduction in officer caseloads
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Transforming Council Tax Collection at Tameside
Council
£849K
collected following automated campaigns
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If you have any questions about any of our services, contact us and we’ll be in touch.
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