PRESS RELEASE: Voicescape & Enterprise RPA

Voicescape acquires Enterprise RPA to create UK’s first integrated AI & RPA platform for social landlords and local authorities

BGF-backed Voicescape, a Manchester-based provider of analytics and engagement solutions to nearly 100 UK social landlords and local authorities, has announced its acquisition of Enterprise RPA.

Founded in 2018, Enterprise RPA supports social housing providers to work smarter and deliver better tenant support through Robotic Process Automation (RPA). The move consolidates two complementary technologies - AI-driven tenant engagement and RPA - to meet surging demand in the sector for efficiency amid rising debt, regulatory demand, staffing shortages and the need for automation with human oversight.

Creating a 70-strong combined team, the deal represents a natural evolution for both Manchester-based companies, which already share many customers including North-West based Onward Homes. All existing customer contracts, pricing and support arrangements remain unchanged across both businesses.

Voicescape and Enterprise RPA are both deeply embedded in the social housing sector with established reputations and growing customer lists. The technology from both businesses works seamlessly and complements each other in the same stack.

Voicescape’s software removes manual effort and improves ROI across the income, repairs, compliance, and customer support lifecycle, increasing officer efficiency, improving satisfaction levels and building sustainable tenancies. Enterprise RPA frees up officer capacity to focus on supporting residents by automating administrative high-volume tasks such as Universal Credit verification, Direct Debit uplift automation, Housing Benefit overpayments, invoice processing and utilities processing.

Commenting on the deal, Gary Haynes, Managing Director at Voicescape, said: “Landlords are being asked to deliver more with less, making automation critical to resilience, compliance and service delivery. By combining Voicescape’s AI and behavioural science engagement platform with Enterprise RPA’s automation expertise, we can now offer one integrated partner that serves the full operational lifecycle, built specifically for housing and local authorities.

“The move is driven in part by market demand and sets a new benchmark for what more efficient and effective automation that maintains human oversight and the human touch can achieve across the sector. Joining forces gives our customers continuity, greater capability and a clearer path to scale resident engagement in a way that is responsible, transparent yet aligned to the sector’s challenges.”

Enterprise RPA is an approved government supplier, holds Cyber Essentials and is a Primary Partner of UiPath and Druid AI, and a Microsoft Automation Innovation Partner.

Paul Agnew, Director at Enterprise RPA, adds: “We’re pleased to have found a new home for the Enterprise RPA team, technology and customers in Voicescape, which is a company we’ve admired for some time. We already have many shared customers, so the service will be undisrupted, and customers will be able to benefit from our combined offer.

“As well as an ideal strategic alignment, we also saw a clear cultural fit between Enterprise RPA and Voicescape. Our teams will integrate and the move creates more opportunities for our people and more impact for our customers. We’re all very excited about the next chapter.”

-ENDS-

About Voicescape
Voicescape is the ethical, intelligent automation leader in the social housing technology space.
Voicescape was founded in 1998 and is headquartered in Manchester. Using a unique combination of artificial intelligence, machine learning, automation technology, behavioural insights and data science, Voicescape creates bespoke communication solutions that help public service organisations drive substantial operational efficiencies and service-level improvements.
Voicescape currently works with nearly 100 of the UK’s housing associations and local authorities, empowering them to connect with their communities at scale across the major customer touchpoints. These include collecting arrears, gathering instant feedback following service delivery, and scheduling and managing mandatory building safety appointments and daily welfare checks for sheltered housing tenants.
Building on best practice honed over more than a decade working in partnership with the public sector, Voicescape offers an evidence-based approach to digital transformation, allowing people resources to be redeployed to where a ‘human touch’ is required. In this way, organisations can support members of the community who have the greatest need and create meaningful interactions that tenants truly value.
https://www.voicescape.com

About Enterprise RPA
Enterprise RPA is a Manchester-based automation consultancy founded in 2018, with a strong background in the housing sector. The mission is to help social landlords and local authorities work smarter, achieve more and deliver better support for residents through Robotic Process Automation (RPA), Artificial Intelligence (AI) and Digital Assistants.
As a trusted partner to more than 35 housing providers, Enterprise RPA delivers sector-focused solutions including UCV Automation, Direct Debit Uplift and HB Overpayment Invoices Automation. Deep housing expertise enables faster delivery, smoother integration and solutions that align with evolving operational needs. Alongside housing, Enterprise RPA’s functional automation capabilities extend to a wide range of industries. Organisations benefit from streamlined processes, improved accuracy and lasting operational efficiency through intelligent automation.
https://www.enterpriserpa.co.uk