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      Our range of solutions designed to help you work smarter and deliver better outcomes.

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  • Sectors

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      Helping public service organisations connect with their communities

      Social Housing

      Social housing management software that drives efficiency and improves tenant experience.

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      Local Authorities

      Helping local authorities recover multiple debt types and prevent future escalations.

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  • About Us
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Customer Login Book a Demo
    • Solutions

      • Solutions

        Our range of solutions designed to help you work smarter and deliver better outcomes.

        View All
    • Sectors

      • Sectors

        Helping public service organisations connect with their communities

        Social Housing

        Social housing management software that drives efficiency and improves tenant experience.

        Learn More

        Local Authorities

        Helping local authorities recover multiple debt types and prevent future escalations.

        Learn More
    • About Us
    • Results
    • Resources
    Customer Login Book a Demo
     
     
     

    See strain early

    Bring together signals from repairs, ASB, satisfaction and contact history to identify tenancies that may need attention sooner.

    Act on what matters

    Give officers a prioritised view of the tenancies that need attention, so they can spend more time supporting residents and less time searching through data.

    Sustain more tenancies

    Intervene earlier, reduce avoidable tenancy breakdown, and help prevent costly voids. 

    The cost of not knowing

    £1.6BN

    Estimated total direct social housing void cost per year

    1.34M

    households on the social housing waiting list

    86%

    of 2024/25 lettings were relets, not new supply

    35.5%

    satisfaction with landlord complaint handling

    71%

    of Housing Ombudsman rulings uphold the complaint

     

    Why Agreements Manager?

    What is Sustainability Manager?

    Sustainability Manager is a tenancy sustainment solution designed to help housing teams identify where support may be needed earlier.

    Contact Us
    • It brings together information your organisation already holds — including repairs, complaints, ASB, satisfaction and contact — to identify patterns of strain that might otherwise be missed. Your team gets a clearer view of where to focus attention, helping them intervene before problems escalate.
    • Instead of expecting officers to search across multiple systems or manually review large numbers of tenancies, Sustainability Manager provides a clearer, prioritised view of where attention may be needed.
    • The approach builds on the AI and behavioural science principles behind Caseload Manager, Voicescape’s income analytics solution for social housing.
    • It works alongside your existing housing systems rather than replacing them, adding an additional layer of tenancy risk analytics to the data you already hold.

    Why Sustainability Manager?

    Contact Us
     

    Spot strain earlier

    Identify emerging issues before they develop into complaints, poor TSM results, or a tenancy breakdown

    Give teams a clearer focus

    Replace manual searching and lengthy spreadsheets with a shorter, prioritised view of where attention may be needed

    Support earlier intervention

    Help officers act sooner, while there is greatest opportunity to resolve issues and provide tenancy support.

    Reduce avoidable churn and voids

    Sustain more tenancies and help reduce the financial and operational impact associated with avoidable tenancy breakdown.

    Apply proven AI-led risk modelling

    Extend an approach already used in social housing income collection to proactive tenancy management

    Evidence the action taken

    Maintain a cleaner record of the signals identified, the intervention made and the reasons behind it.

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    Want to find out more about Sustainability Manager?

    Request the Brochure

    Browse our other income solutions

     
     
    Collections cluster 1 (2)

    Collections

    Collections helps to streamline the rent collection process and the automates the vast number of tasks required to reach customers in arrears. Allowing officers time to focus their efforts on tenant engagement.

    View Solution
    Collections cluster 1 (1)

    Agreements Manager

    A breakthrough in managing tenant payment agreements. Discover the missing piece in your income analytics digital toolkit that will empower you to reduce break rates and arrears, and improve financial outcomes for you and your tenants.

    View Solution
     
    Collections
    Collections Collections helps to streamline the rent collection process and the automates the vast number of tasks required to reach customers in arrears. Allowing officers time to focus their efforts on tenant engagement. 
    View Solution
    major-stepimg01
    Caseload Manager Harness the power of AI to recommend case interventions for arrears recovery on an individual basis with the right method, right message, at the right time. Driving improved arrears positions, resource efficiency and tenant engagement.
    View Solution
     
     

    Frequently asked questions

    What is tenancy sustainment?

    Tenancy sustainment is the practice of helping tenants remain successfully and safely in their homes for the long term. It includes identifying and resolving the issues most likely to put a tenancy under pressure or cause it to end. 

    How much does a void property cost a housing association?

    Void costs stack up quickly once lost rent, repairs and reletting are factored in.
    Across a large housing portfolio, avoidable voids can therefore create significant financial and operational pressure.     

    What are tenant satisfaction measures (TSMs)?
    TSMs are the regulator's standard set of measures for assessing how well social landlords are performing in areas including repairs, safety, complaints and neighbourhood management and tenant experience. 
    What is Awaab's Law, and who does it apply to?

    Awaab's Law sets strict timeframes for social landlords to investigate and fix hazards like damp and mould, with legal consequences for missing them. 

    How do you identify an at-risk tenancy?

    An isolated event does not always indicate that a tenancy is at risk. A clearer picture can emerge when patterns across repairs, missed contact, ASB, complaints, dissatisfaction and other interactions are considered together. 

    What data does Sustainability Manager use?

    Sustainability Manager uses AI-led tenancy risk analytics to identify patterns in the information a landlord already holds and highlight where risk may be increasing. 

    It is designed to support professional judgement and help teams prioritise intervention, rather than replace decision-making by housing officers     

    Is Sustainability Manager a replacement for our Housing Management System?

    No. It sits above your existing systems as an added layer of intelligence, working with what you already have rather than replacing it. 

    What onboarding and support is included?

    Onboarding and ongoing support are handled by our Customer Success team, who work with you from initial setup through to day-to-day use. 

    Who else uses Voicescape's technology, and can I get references?

    Yes. Voicescape works with public sector housing organisations across the UK, including Stonewater. References are available on request. 

    Are you on the GCloud procurement framework?

    Yes. Voicescape has been procured by public sector bodies via G-Cloud since 2010, giving your team a faster, pre-vetted route to purchase without a full tender process. 

    Connect With Your Communities

    Harness the power of digital technology, behavioural insights and data
    science to put you in touch with the right people, at the right time, in the right way.

    Our Solutions

    Collections

    Collect rent arrears with ease

    Whether it’s CTA or FTA, utilise automation to encourage customers to get in touch with you and release your income team’s capacity so they can work on the most complex cases.

    From outbound to inbound

    Outbound calls are time-intensive and unproductive. Build trust through technology so customers reach out to you.

    Tailor your services

    By investing in customer relationships, you can better understand their challenges and find solutions that best suit their needs.

    Do more with less

    Automating manual processes gives your team back valuable time to engage effectively with more of their caseload.

    Learn more about collections
    Caseload Manager

    A major step change in the intelligent automation of arrears caseload management

    Make personalised, automated interventions that are more likely to achieve the optimum outcome for you and your residents.

    Predict behaviours

    Ingest and analyse all your resident data and identify risks

    Automate interventions

    Intelligently route interventions where cases can be handled automatically

    Maximise engagement

    Drive optimal engagement with every resident, every time!

    Learn more about caseload manager
    Compliance

    Supercharge your inspection and compliance regime

    Utilise digital technology to meet your property maintenance statutory obligations. Book, confirm and reschedule appointments effortlessly with an automated solution that drives efficiency.

    Increase compliance visit bookings

    Engage tenants who due are gas and electrical safety visits, appointments and inspections and drive up compliance visit bookings by 250%.

    Create an audit trail

    Easily refer back to a comprehensive audit trail that outlines each engagement attempt

    Cut costs

    Remove the cost of sending letters to book, confirm and reschedule appointments and reduce ‘no-access’ visits.

    Learn more about compliance
    Feedback

    Get a clearer picture of how tenants feel

    Ask customers for feedback at the point of service delivery. Solve problems quickly, satisfy customers and strengthen relationships across the board.

    Make data-driven service improvements

    Collate feedback and use it to make decisions that make a noticeable difference to tenants.

    Track performance

    Send instant surveys, set targets and track KPIs so you know exactly how your tenants think you’re performing.

    Free up resources

    Give your customer service team resources and time back to focus their efforts where it really matters.

    Learn more about feedback
    Engage

    Easily run campaigns with multiple use cases

    Roll out ad-hoc campaigns to capture feedback and establish non-transactional engagement, such as tenant welfare, using your existing resources.

    Establish welfare

    Identify tenants most in need of support

    Manage campaigns

    Run campaigns with multiple use cases

    Gain feedback

    Provide options for conversation and feedback

    Learn more about engage
    Wellbeing

    Technology that assists independent living

    Automate daily welfare checks and free your sheltered housing teams to engage residents with the greatest need.

    Allocate resources effectively

    Easily identify the people who are most in need of support and allocate your resources accordingly.

    Give residents control

    There’s no need for residents to wait by the phone for a daily call. Give them the freedom to choose how and when to be contacted.

    Build good relationships

    This freedom will lead to more sustainable, positive relationships with residents, making future engagements quick and painless.

    Learn more about wellbeing

    We’ll help you…

    Connect with your communities, strengthen relationships and build sustainable tenancies.

    Create a culture of innovation based on a people-centred approach

    Reach the right people — at the right time — with the right message

    Award winning services

    Simple and streamlined integrations

    Voicescape’s product stack is developed to work with all popular technologies to make setup seamless. Whatever housing management, asset management, predictive analytics or telephony systems in the ecosystem you already have, Voicescape arrives with the ability to share information between platforms.

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