We just ran our Net Promoter Score (NPS) satisfaction survey for 2022, and Voicescape is considered market-leading for a SaaS company, with a score of 44!
But what is a Net Promoter Score?
NPS is a widely adopted metric that a company can use in a variety of ways that encapsulates the levels of their customer satisfaction, and there are many different benefits to finding out what your NPS Score is.
At the forefront, it measures customer loyalty. NPS provides a snapshot of this and helps businesses understand how their customers feel about their products and services. It’s a simple way to measure customer satisfaction, which is a critical factor in retaining customers and growing a business.
How did we do?
Take a look at what some of our customers had to say on our NPS survey!:
"System has made a huge difference, easy to use, and the support from Voicescape has been excellent."
"Voicescape is easy to use and I can engage with so many more customers."
"Debt is at its lowest, officers are targeting cases they need to but can run reports that can highlight others where contact is needed. For managers very easy to use. Lots of data easily accessed on mobile or tablet. Utilising in lots of different ways not just debt."
Thank you to everyone that filled out our survey! Customer satisfaction is at the forefront of everything we do at Voicescape, so we're delighted to see our NPS score is aligning with that!