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    Voicescape Wins Big at the 2023 Housing Digital Innovation Awards

    We're thrilled to announce that Voicescape was recognised with two prestigious awards at the recent Housing Digital Innovation Awards.

    It's an incredible honor to receive recognition for our efforts in delivering cutting-edge technology and solutions that meet the needs of our customers.

    The first award we received was for 'Most Innovative Product.' This recognition is a testament to the incredible work we've done with Thirteen Group to develop our revolutionary Caseload Manager software. This groundbreaking software leverages AI and Machine Learning to transform the income collection process. We believe this product has the potential to revolutionize the entire social housing sector.

    Of Caseload Manager, the judges said:

    "Voicescape have gone one step further than the other leading technology providers in arrears management by automatic the process until the human touch is required. Developed in partnership with a customer, Caseload Manager has improved arrears collection and reduced the amount of time spent on chasing arrears."


    In addition to this, we were also awarded the 'Most Innovative Approach to Tenant Communications' for our outstanding work with Onward Homes. This award acknowledges our innovative approach to using 'nudge' tactics via Voicescape Collections communication technology. This helped Onward Homes to automate thousands of tasks for their income management team, enabling them to focus on engaged conversations with their customers who needed it most.

    At Voicescape, innovation is at the forefront of everything we do, and these awards are a valuable reminder of why we're so passionate about what we do. We would like to express our gratitude to the judges for their kind words and congratulations to all the other winners on the night.

    And we don't rest on our laurels. We're excited to continue to innovate and create new solutions to help our customers in the social housing sector. Onwards and upwards!

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