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Managing Housing Benefit and Universal Credit Overpayments with Automation
Overpayments of Housing Benefit (HB) and Universal Credit (UC) are a persistent obstacle for...
How to Engage with Silent Tenants: A Guide for Social Landlords
When tenants don’t engage, social landlords are often left unsure how to interpret the silence or...
Inform Residents, Improve Trust: Resident Updates Made Easy
Proactive, timely communication is vital to keeping residents sufficiently informed and ensuring...
AI Adoption in Social Housing: Insights from the Housing Tech Conference
Artificial Intelligence (AI) is rapidly transforming industries, and social housing is no...
The Results Are In… 2023 Will Be Challenging For Income Officers
In January 2023, Voicescape hosted the North Wales Rent Group Officer Resilience Event at Conwy...
And The Winner Is... Voicescape!
We’re thrilled to announce that we won the Best Customer Impact award at the NHMF 2023 Awards with...
Housing Associations & Local Authorities: Enter These 2023 Awards Now!
There are many ways organisations choose to celebrate their successes, both internally and...
Are You Prepared For The New Tenant Satisfaction Measures?
The long-awaited tenant satisfaction measures (TSMs) have been finalised, and social housing...
Are You Prepared For The New Rent Cap?
*This article was amended following the Autumn Statement.
The Power of the Resident Voice
Research Project: Learning the impact of customer experience and satisfaction on service demand...
What does innovation and engagement look like in 2023? Time to ask the audience…
Last week we welcomed over 40 customers and partners to our inaugural customer conference. It was...