Housing Associations & Local Authorities: Enter These 2023 Awards Now!
There are many ways organisations choose to celebrate their successes, both internally and...
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We need to talk about Agreements: Whitepaper Summary
Repayment Agreements are a tool aimed at providing an ethical and fair path to recover arrears...
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Are You Prepared For The New Tenant Satisfaction Measures?
The long-awaited tenant satisfaction measures (TSMs) have been finalised, and social housing...
Are You Prepared For The New Rent Cap?
*This article was amended following the Autumn Statement.
The Power of the Resident Voice
Research Project: Learning the impact of customer experience and satisfaction on service demand...
IRRV 2022 Review: The Modern Council Tax Collection Methodology
In October 2022, we exhibited at the IRRV Annual Conference and Exhibition at the Telford...
What does innovation and engagement look like in 2023? Time to ask the audience…
Last week we welcomed over 40 customers and partners to our inaugural customer conference. It was...
A Guide To Cost Of Living Payments: Are You Eligible?
The recently appointed Prime Minister, Liz Truss, has introduced a government price cap on the UK...
Housing 2022: The Future Of Revenue Collection
Voicescape Chief Revenue Officer, Bill Williams, hosted an insightful panel discussion on the...
Tenant Satisfaction Measures (TSMs): Are You Prepared For Feedback?
As you’ll know, social housing landlords will be responsible for publishing annual Tenant...
Putting Tenants First: Key Takeaway From Housing 2022
Our team had the pleasure of exhibiting and speaking at this year’s Chartered Institute of...
How Artificial Intelligence And Machine Learning Are Transforming Rent Arrears Management
The ongoing COVID-19 pandemic and rapidly rising inflation is putting immense pressure on social...
Automatically Schedule Optimised Safety Visits With Fast Lean Smart And Voicescape
If you work in a social housing association, you’ll understand the difficulty of booking annual...