The Results Are In… 2023 Will Be Challenging For Income Officers
In January 2023, Voicescape hosted the North Wales Rent Group Officer Resilience Event at Conwy...
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Housing 24 Speaker Slot Review: Breaking The Mould In Housing Arrears
Housing associations across the UK are experiencing record levels of arrears debt. Tackling it is a...
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And The Winner Is... Voicescape!
We’re thrilled to announce that we won the Best Customer Impact award at the NHMF 2023 Awards with...
Housing Associations & Local Authorities: Enter These 2023 Awards Now!
There are many ways organisations choose to celebrate their successes, both internally and...
Are You Prepared For The New Tenant Satisfaction Measures?
The long-awaited tenant satisfaction measures (TSMs) have been finalised, and social housing...
Are You Prepared For The New Rent Cap?
*This article was amended following the Autumn Statement.
The Power of the Resident Voice
Research Project: Learning the impact of customer experience and satisfaction on service demand...
IRRV 2022 Review: The Modern Council Tax Collection Methodology
In October 2022, we exhibited at the IRRV Annual Conference and Exhibition at the Telford...
What does innovation and engagement look like in 2023? Time to ask the audience…
Last week we welcomed over 40 customers and partners to our inaugural customer conference. It was...
A Guide To Cost Of Living Payments: Are You Eligible?
The recently appointed Prime Minister, Liz Truss, has introduced a government price cap on the UK...
Housing 2022: The Future Of Revenue Collection
Voicescape Chief Revenue Officer, Bill Williams, hosted an insightful panel discussion on the...
Tenant Satisfaction Measures (TSMs): Are You Prepared For Feedback?
As you’ll know, social housing landlords will be responsible for publishing annual Tenant...
Putting Tenants First: Key Takeaway From Housing 2022
Our team had the pleasure of exhibiting and speaking at this year’s Chartered Institute of...