Are You Prepared For The New Tenant Satisfaction Measures?
The long-awaited tenant satisfaction measures (TSMs) have been finalised, and social housing...
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How to Use AI Ethically in Social Housing
Today, as AI becomes increasingly commonplace in Social Housing, we are seeing a surge in...
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Are You Prepared For The New Rent Cap?
*This article was amended following the Autumn Statement.
The Power of the Resident Voice
Research Project: Learning the impact of customer experience and satisfaction on service demand...
IRRV 2022 Review: The Modern Council Tax Collection Methodology
In October 2022, we exhibited at the IRRV Annual Conference and Exhibition at the Telford...
What does innovation and engagement look like in 2023? Time to ask the audience…
Last week we welcomed over 40 customers and partners to our inaugural customer conference. It was...
A Guide To Cost Of Living Payments: Are You Eligible?
The recently appointed Prime Minister, Liz Truss, has introduced a government price cap on the UK...
Housing 2022: The Future Of Revenue Collection
Voicescape Chief Revenue Officer, Bill Williams, hosted an insightful panel discussion on the...
Tenant Satisfaction Measures (TSMs): Are You Prepared For Feedback?
As you’ll know, social housing landlords will be responsible for publishing annual Tenant...
Putting Tenants First: Key Takeaway From Housing 2022
Our team had the pleasure of exhibiting and speaking at this year’s Chartered Institute of...
Voicescape Engage: A Modern Solution Helping Your Organisation Tackle The Fuel Poverty Crisis
Millions of UK households are expected to be forced into fuel poverty in the coming months...
Introducing Voicescape Caseload Manager! – Ready To Realise The True Value Of Your Income And Arrears Data?
COVID-19 has highlighted the need for automation to combat rent arrears. Put simply, if your social...
The Social Housing Podcast – a conversation with Middlesbrough Council
Welcome to The Social Housing Podcast! A series where we tap into the latest thinking and gain...