Managing property compliance, repairs, and tenant engagement - while striving to deliver a high-quality, value-for-money service - has never been more challenging, or more critical. With rising regulatory scrutiny, increased tenant expectations, and resource pressures, housing providers need smart, scalable solutions that keep communities safe, properties compliant, and communication consistent.
Voicescape's multi-award winning Compliance solution helps you meet these challenges head-on.
1. Tackling No-Access
Missed appointments remain one of the most persistent and costly challenges for housing providers - wasting valuable time, delaying essential repairs and safety checks, and costing an estimated £50–£100 per failed visit. Furthermore, no-access doesn’t just impact operational efficiency; it also contributes to growing backlogs, tenant frustration, and ultimately, risks non-compliance with safety requirements and therefore legal escalation.
Voicescape Compliance helps drive no-access rates down by automating the full communications journey around appointments. From initial booking to rebooking, reminders, updates, and follow-ups, the solution uses multiple channels - such as voice calls, SMS, and email - to keep tenants informed and engaged every step of the way.
By giving residents clear, timely information and the ability to speak to an officer to reschedule if they need to, Voicescape improves attendance rates and reduces late cancellations. This not only eases the administrative burden on your teams but also helps reduce operational costs, keep services on track, and maintain compliance with safety obligations.
2. Enhancing Tenant Engagement, Satisfaction and Relationships
Clear, consistent tenant communication is essential - not only for delivering a positive resident experience but also for meeting regulatory requirements. And, with Awaab’s Law comes into force in October 2025, the pressure on housing providers to demonstrate effective, documented engagement will only increase. When residents feel uninformed or disconnected, trust breaks down, satisfaction drops, and the risk of complaints or escalation rises.
Voicescape Compliance transforms tenant engagement by delivering timely, personalised automated updates throughout the repairs and compliance journey. Using behavioural insights and tenant data, the platform intelligently tailors communications - ensuring messages are delivered through the right channel, at the right time, and in the right tone.
This proactive, intelligent engagement boosts satisfaction, reduces avoidable contact, and builds long-term trust - all while easing pressure on frontline teams.
3. Supporting Awaab’s Law Compliance - Damp and Mould
Awaab’s Law places a clear obligation on landlords to resolve damp and mould and the underlying causes within strict timeframes - making it more crucial than ever to keep on top of these issues and drive timely, transparent tenant communication. Delays, missed updates, or poor communication now carry serious compliance and reputational risks - and most importantly, risk the safety of tenants.
By automating resident engagement at critical points throughout the repair and investigation process, Voicescape Compliance supports your obligations under Awaab’s Law. From the moment a repair is logged, tenants receive clear, timely updates - ensuring they know when action will be taken, what to expect, and how to raise further concerns if needed. This automation also includes follow-up checks after the issue is resolved, helping to ensure it hasn’t returned and allowing any further action to be arranged if necessary.
All engagement is fully tracked and recorded, helping you demonstrate responsiveness, transparency, and due diligence in the face of scrutiny. This consistent and proactive approach not only helps with compliance, but also builds greater tenant trust and satisfaction.
4. Clearing Repairs Backlogs, Prioritising Resources, and Freeing Up Staff Time
Repairs backlogs often build up when missed appointments, poor property access, and fragmented communication cause delays in progressing cases. Manual processes and lack of real-time visibility make it difficult to coordinate effectively, leaving repairs unresolved for longer, increasing pressure on your teams and putting tenant wellbeing and compliance at risk.
Voicescape Compliance helps tackle these issues by automating timely, consistent tenant communications at key stages of the repair journey. Automated reminders, updates, and rescheduling options help reduce no-shows and cancellations, meaning more appointments are kept and completed as planned, or rescheduled much more efficiently.
Furthermore, by improving access and communication through automation, your teams can schedule and manage appointments more efficiently, speeding up case progression and reducing the volume of outstanding repairs. It also reduces the burden of low-value, repetitive tasks - freeing up staff time to focus on more complex issues or vulnerable residents who need a human touch. Crucially, by proactively checking in with tenants, teams can also identify repairs that are no longer required - clearing out unnecessary jobs and reducing the overall backlog.
This targeted engagement directly tackles backlogs - ensuring repairs are completed faster, resources are used more effectively, and tenant satisfaction improves.
