"Getting that kind of response from tenants - especially in a rural area isn't easy."

"The word used by the team was ‘wow’. If they were saying wow, we knew we had a chance."/p>

"The system was incredibly easy to set up"

£849K

Collected

"Since using Voicescape, we've seen a real difference in how we engage with our customers"

"Voicescape has been an invaluable tool to generate outbound contact"

32%

Reduction in Arrears Debt

"We know that we couldn't manage the level of contact we make without Voicescape!"

56%

Decrease in No-Acccess Rates

"It's already a proven product in my eyes!"

"Voicescape Engage has proven to be a great solution!"

450K

Additional Income Collected in FY 23/24

"We've seen great results already this year... a lot of that is thanks to Voicescape."

71%

Reduction in caseloads

"Caseload Manager takes us to the next level – offering a higher accuracy in recommendations and engagement."

25%

The system has facilitated the collection, thus far, of £764,215.12 through 3,581 transactions

£1,114

Increase in one tenant's monthly income

£59K

Increased collections

573%

Increased FTA TA collections

"Voicescape's Caseload Manager has significantly transformed our operational efficiency."

73%

Engagement rate

63.5%

63.5% Reduction in caseload

2500%

Increase in survey participation

"Opening up this platform can only put North Devon Homes in a stronger position"

"Not only has Voicescape Collections significantly improved our call conversions, but our team enjoys using it too!"

65%

Higher response rate

"Their communication was amazing, and the team at Voicescape are so helpful and patient.” 

"What really attracted us to Voicescape was their innovation and desire to deliver the best."

5000

Responses

103K

CTA reduced

1,939

Payments recieved

£800k

Reduced debt

£967K

Tax collected

"We're using the technology to be reactive to the needs of our customers."

24%

Reduction in No-Access Rates

“Every morning we are able to respond in a measured and focussed way to those tenants who need us most."

“Voicescape Collections has reduced arrears across all three of our regions by £607,350!”

“Voicecsape fills that gap in your team, so you can deliver elements of the staff function at a more affordable cost."

7.5

FTE saved

60%

Increased engagement rate

“You can’t underestimate the impact Voicescape Compliance can have on your time and productivity!

26%

Increase in serivce participation

70%

Engagement rate

“Voicescape has allowed us to seek feedback from more customers, particularly during our busiest times."

17000

Automated calls

“Voicescape has solved that problem of gathering sufficient feedback for us.”

"Voicescape has been an invaluable tool to help us engage with those that need support!"

93,000

Automated calls made

£100K

Saved annually

“One of the extra benefits of this campaign is that tenants have the assurance of receiving reliable information."

101.2%

Collection Rate

“Our income and arrears position has improved and arrears cases have dropped significantly.”

5

FTE saved