Voicescape Acquires ERPA: What Does It Mean for Social Landlords?

Social landlords are being asked to deliver more with less, even as expectations grow and resources tighten. We understand the pressures this creates. Rising arrears, Awaab's Law, staffing shortages, and peak workloads make efficiency and resilience more important than ever.

To help housing teams manage these challenges, in January, Voicescape acquired Enterprise RPA. By combining Voicescape’s AI and behavioural science engagement platform with Enterprise RPA’s proven robotic process automation, we can now support the full operational lifecycle across income, giving teams the tools to work efficiently, maintain compliance and focus on what matters most: residents.

What It Means for Customers

For existing customers, this means additional capability, not disruption.

The real value comes from combining two complementary strengths. Voicescape provides year-round insight and engagement, helping teams see who needs attention and how best to act. Whereas, Enterprise RPA works alongside your existing housing systems, automating repetitive, high-volume tasks that consume valuable staff time.

Together, Enterprise RPA and Voicescape technology can strengthen operations by:

• Delivering insights that guide action
• Automating routine processes to create capacity
• Enabling staff to focus on the work that delivers the greatest impact

Demonstrated in Practice: Income Operations in Onward Homes

When we put this into practice for income operations, Voicescape provides continuous engagement and insight, while Enterprise RPA handles peak-volume processes such as Universal Credit Verification and Direct Debit Uplift. Combined, this creates more resilient income operations. Overall, the acquisition has highlighted just how naturally the two systems complement each other, creating a seamless and powerful combination of technology.

This benefit was demonstrated at our recent Income Day by Onward Homes, where both platforms are already in use.

Onward currently uses Voicescape’s Caseload Manager and Agreements Manager, as well as Enterprise RPA’s Direct Debit Uplift automation to support ongoing caseload management and resident engagement.

Using Enterprise RPA’s Direct Debit Uplift automation:

• 15k adjustments, made using DD Uplift automation, generated annual savings of £81k
• Staff had time freed to focus on complex cases, empowering more meaningful resident interactions

Using Voicescape Caseload Manager:

• 3,503 additional customer engagements and 7,133 SMS prompts driven by Caseload Manager (Feb 2025 – Feb 2026)
• Teams can empower tenants to self-serve, see actions and automatically assign where cases sit in the arrears flow using AI recommendations

Using Voicescape Agreements Manager:

• 1,846 Agreements made so far (Aug 2025 – Mar 2026)
• Improved decision-making, more sustainable agreements with customers

Together, this has immediately helped Onward’s team address plateauing arrears and embrace the benefits of automation and technology capabilities to the fullest.[re1]

One Platform, Multiple Housing Workflows

Beyond Direct Debit Uplift and UCV Automation, Enterprise RPA can also support other high-volume, rules-based workflows across housing operations, including:

• Housing Benefit Overpayment Handling
• Intelligent Email Reroute
• Purchase ledger Inbox Automation
• And much more

One platform can unlock multiple workflows, giving teams greater capacity during busy periods and freeing them to focus on work that matters most.

By bringing Voicescape and Enterprise RPA together, we are strengthening operational foundations and helping social landlords manage demand with confidence.

If you would like to explore how this added capability could support your team, we would be pleased to continue the conversation.

Get in touch with us today and enquire about our RPA solution by contacting Paul Agnew, RPA Integration Lead at Voicescape.