Customer Success Manager Job Advert

Solutions
- Solutions
  
  Our range of solutions designed to help you work smarter and deliver better outcomes.
  View All
  
  Caseload Manager
  
  Intelligent case prioritisation to drive down arrears rates
  
  Collections
  
  Automate the rent collection process
  
  Agreements ManagerNew
  
  Providing visibility to your live and broken repayment agreements
  
  Universal Credit Verification AutomationNew
  
  Reduce manual Universal Credit checks
  
  Direct Debit Uplift Automation New
  
  Simplify Direct Debit rent updates
Sectors
- Sectors
  
  Helping public service organisations connect with their communities
  
  Social Housing
  
  Social housing management software that drives efficiency and improves tenant experience.
  Learn More
  
  Local Authorities
  
  Helping local authorities recover multiple debt types and prevent future escalations.
  Learn More
About Us
- About Us
  
  Learn more about Voicescape, our culture, and the team that makes it possible.
  Overview
  
  Why Voicescape?
  
  Meet the Team
  
  Careers
  
  Environmental Policy
Results
- Results
  
  Discover the outcomes we’ve achieved with our customers and the awards that celebrate them.
  Overview
  
  Success Stories
  
  How Stockport Homes Are Unlocking Efficiency and Empowering Officers
  
  Driving Down Arrears at Greatwell Homes by Over 50% with Caseload Manager
  
  View All Success Stories
  
  Awards
  
  NHMF Awards 2026
  
  Best Resident Impact
  
  Housing Innovation Awards 2026
  
  Best Technology Partner
  
  View All Awards
Resources
- Resources
  
  Explore our latest blogs, in-depth whitepapers and upcoming events all in one place.
  Overview
  
  Blogs
  
  Whitepapers
  
  Events
  
  User Groups
  
  Popular Resources
  
  How to Use AI...
  
  Today, as AI becomes increasingly commonplace in Social Housing.
  
  Expert Insights and Frameworks for Success
  
  Take a positive step forward on ethical AI innovation to maximise future opportunities

Solutions
- Solutions
  
  Our range of solutions designed to help you work smarter and deliver better outcomes.
  View All
  
  Caseload Manager
  
  Intelligent case prioritisation to drive down arrears rates
  
  Collections
  
  Automate the rent collection process
  
  Agreements ManagerNew
  
  Providing visibility to your live and broken repayment agreements
  
  Universal Credit Verification AutomationNew
  
  Reduce manual Universal Credit checks
  
  Direct Debit Uplift Automation New
  
  Simplify Direct Debit rent updates
Sectors
- Sectors
  
  Helping public service organisations connect with their communities
  
  Social Housing
  
  Social housing management software that drives efficiency and improves tenant experience.
  Learn More
  
  Local Authorities
  
  Helping local authorities recover multiple debt types and prevent future escalations.
  Learn More
About Us
- About Us
  
  Learn more about Voicescape, our culture, and the team that makes it possible.
  Overview
  
  Why Voicescape?
  
  Meet the Team
  
  Careers
  
  Environmental Policy
Results
- Results
  
  Discover the outcomes we’ve achieved with our customers and the awards that celebrate them.
  Overview
  
  Success Stories
  
  How Stockport Homes Are Unlocking Efficiency and Empowering Officers
  
  Driving Down Arrears at Greatwell Homes by Over 50% with Caseload Manager
  
  View All Success Stories
  
  Awards
  
  NHMF Awards 2026
  
  Best Resident Impact
  
  Housing Innovation Awards 2026
  
  Best Technology Partner
  
  View All Awards
Resources
- Resources
  
  Explore our latest blogs, in-depth whitepapers and upcoming events all in one place.
  Overview
  
  Blogs
  
  Whitepapers
  
  Events
  
  User Groups
  
  Popular Resources
  
  How to Use AI...
  
  Today, as AI becomes increasingly commonplace in Social Housing.
  
  Expert Insights and Frameworks for Success
  
  Take a positive step forward on ethical AI innovation to maximise future opportunities

The Customer Success Manager (CSM) is a key role in ensuring that Voicescape customers are successful lifelong advocates of our software. Using excellent relationship building skills, the CSM creates strong and effective partnerships both with customers and internal stakeholders. They also ensure quality and timely delivery of projects and maintain very high customer satisfaction and retention levels. The CSM is the primary owner of the successful operational relationship with customers, working very closely with Sales (on new business prospects) and Account Management (for all existing customers).

Are you enthusiastic and passionate about customers and helping them to succeed? We’re looking for someone to join our team to complement our existing skill set, we’d love to hear from you if you have experience of working with customer satisfaction measurement in social housing & knowledge of consumer regulation standards.

All our Customer Success Managers have a background in Social Housing it helps us to better understand our customers and relate to their world.

Where is the role based? This is a hybrid role with a mix of remote and office work at our Salford Quays office. There is also some travel required to customer sites.

Check out the full job description here!

Solutions

Solutions

< Back to jobs

Customer Success Manager (CSM)

Apply today...

Solutions

Sectors

About Us

Results

Success Stories

Awards

NHMF Awards 2026

Housing Innovation Awards 2026

Resources

Popular Resources

Solutions

Sectors

About Us

Results

Success Stories

Awards

NHMF Awards 2026

Housing Innovation Awards 2026

Resources

Popular Resources

Customer Success Manager (CSM)

Apply today...

Related resources