Why is AI relevant to us?
Ethical Considerations in Caseload Manager
Notably, the system only utilises personal data to tailor recommendations with the view of helping tenants to improve their rent arrears, thus, prioritising those in greatest need, and striving for a positive outcome.
Positive Customer Impact
Our use of intelligent automation has shown impressive performance so far in the social housing sector:
"In the shift towards digital, Voicescape has transformed our approach to customer engagement. It has made us more efficient and responsive; meeting tenants needs whilst freeing up valuable officer time and saving our organisation valuable resource"
– Chris Holloway, Head of Housing & Neighbourhood at Greatwell Homes
Similarly, our pilot customer Thirteen Group, experienced similar outcomes: Caseload Manager reduced manual actions by 65%, freeing up officers from mundane tasks, enabling them to engage in meaningful, high-level interactions, driving efficiencies within the team. Furthermore, it facilitated the collection of an extra £9m in income, showcasing its effectiveness in collecting rent arrears and helping your internal teams perform.
"I am truly impressed with Voicescape and their cutting-edge software that utilises AI, machine learning, and behavioural science to manage rent arrears caseloads. I highly recommend Caseload Manager as a solution to any organisation looking to leverage the power of technology."
– Shaun Finegan, Director or Customer Experience at Accent Housing
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