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    Why choose Voicescape Collections?

    Build trust

    Use technology to engage in the best ways and cultivate a relationship built on trust.

    Reduce escalations

    Make preventative interventions before people fall into arrears, without spreading your team too thinly.

    Manage resources

    Use technology to get customers in arrears calling you, releasing capacity for more complex cases.

    What is Voicescape Collections?

    Voicescape Collections is designed to build trust and cultivate meaningful interactions with customers. With it, you can automate the thousands of tasks required to reach customers and transform costly and ineffective outbound calling activity into productive and efficient inbound calls.

    Your officers will have the capacity to focus on having more engaged conversations that drive positive results. This encourages tenants who have opted to speak about their arrears to pay on time, creating more sustainable outcomes for both the tenant and the organisation.

    Collections Screengrab

    Drive efficiencies through data-driven decisions

    The better the relationship with customers, the more efficient your team can be. With Collections, you can utilise digital technology, data science and behavioural insights to identify the right people to contact and when the best time is to reach out.
    • Have more meaningful interactions resulting in higher conversions and collections
    • Engage more of your caseload with the same or even fewer resources
    • Tailor your services to specific customer needs
    • Measure what works best and make improvements that have a real impact
    • Better understand your customers
    • Deploy seasonal and tactical campaigns to targeted groups
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    Automate Engagement Facilitate Transfer Automate Tasks Receive

    How it works

    Automate outbound engagement to tenants who require contact
    Facilitate engagement with customers by providing conversation options
    Transfer live calls to your team to facilitate productive conversations about paying rent
    Automate the numerous tasks required to achieve contact including voicemails and SMS texts
    Receive live results of calling activity in your dashboard
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    Who we work with

    Our Net Promoter Score (NPS) is 50. This puts us in the “excellent” category and means Voicescape customer satisfaction is class-leading for a Software as a Service company.
    We are proud to support over 3 million social housing tenancies across the UK with our range of engagement technology solutions.
    “The huge increase in claims caused by the pandemic resulted in engagement challenges with staff needing to make more manual calls. Voicescape Collections immediately allowed us to have quality conversations with customers who needed more in-depth engagement. Our customers now receive the support and positive outcomes they need.”
    Tansy Crowley-Sweet Income and Residential Property Manager at WHG
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    “The initial response was massive, we received over 400 inbound calls in the first week… the phones were off the hook and the team couldn’t believe what was happening!”
    Caroline Spiers Head of Finance at Thirteen Group
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    “Voicescape has allowed us to take a much more proactive approach to the way we do compliance. We’re now able to quickly identify people who are vulnerable or need extra support. The impact Voicescape Compliance has had on staff morale has also been significant.”
    Mitchell Bates Service Improvement and Performance Officer at South Tyneside Homes
    “In the last year we've built better relationships with our customers, our engagement rates have improved significantly and we've removed a letter culture from within the team – all of this while seeing collection figures above 100%! We've been able to achieve this by introducing technology - including Voicescape’s Collections platform - to make the job easier and remove a number of non-essential tasks.”
    Christopher Todd Your Homes Newcastle
    Success story

    How Home Group reduced arrears and increased payments

    Home Group is one of the UK’s largest providers of high-quality housing and integrated housing, health and social care with 55,000 properties spread across the UK. With Voicescape, their income and arrears position has improved, arrears cases have dropped significantly and they’re on top of tenant debt sooner. Now, they’re collecting more income than before and no longer have 34 staff chasing debt.

    7 FTE reduction
    3 Awards won
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    Talk to an income collections expert

    If you have any questions about Collections and how it can enable you to improve collections rates while building trust with your communities, feel free to get in touch.

    Browse our other services

    Compliance is an automated solution that allows you to book, confirm and reschedule compliance appointments effortlessly.

    Feedback gives you the tools you need to better understand how your customers feel. Make improvements that have a lasting impact with the feedback you collate.

    Wellbeing empowers residents, providing automated daily welfare checks so your staff can focus their efforts where they’re needed most.

    Frequently asked questions

    Are you on GCloud procurement framework?
    Yes. Public sector bodies have been successfully procuring Voicescape solutions since 2010. This makes it quicker and usually cheaper for your procurement team to purchase Voicescape services, and provides you with the secure knowledge that you will be getting the best-in-class digital solution available via a more cost effective, fully transparent and legally compliant pre-tendered procurement framework.
    Does this work for Local Authority Revs & Bens Collections?
    Yes. Voicescape Collections has been successfully deployed within local authorities' revenues and benefits departments
    Will Voicescape’s software scale with my business as my housing stock grows?
    The beauty of Voicescape’s ‘Software as a Service’ model is that it can be scaled to suit your ongoing business requirements. You will be assigned a Customer Success Manager and Account Manager for the lifetime of the service, so you will have the assurance that we will be on hand to help you make the most of Voicescape to meet your ongoing challenges.
    Can I configure my software to my unique business challenges?
    The Voicescape system is highly configurable to meet the demands of different bespoke use cases, campaigns and target customers. It can also be configured to flex with your internal available call handling resource. Speak to us to learn more about the system’s capabilities.