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    Why choose Voicescape Wellbeing?

    Prioritise resources

    As there’s no need to manually engage with every tenant, you can release officer time to help those who most need support.

    Tailor daily check-ins

    Cater to each tenant’s contact preferences so there’s no need for them to wait by the phone.

    Build relationships

    Create and maintain sustainable relationships with tenants who appreciate the control they have.

    What is Voicescape Wellbeing?

    Voicescape Wellbeing automates the daily process of calling sheltered accommodation residents to check in on their safety and wellbeing. Because residents self-report their wellbeing everyday, your officers will have more time to focus on providing care to those who truly need it, allowing you to create a resident-centric approach to wellbeing and put your tenants’ needs first.

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    Provide greater independence for those living in sheltered accommodation

    Our tenant wellbeing software allows all residents to get the greatest levels of care whilst not impeding their independence. Officers can streamline daily welfare checks for tenants and cater to their preferences. Develop relationships with residents based on trust and convenience by offering more control over how and when they’re contacted.
    • Identify schemes and residents most in need of attendance
    • Free up officers from time-consuming manual checks
    • Facilitate resource prioritisation and allocation
    • Record and store every interaction for audit purposes
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    How it works

    Our software makes a call directly to your residents at their preferred time

    The resident can request assistance if needed

    The system automatically raises an alarm if no response is received

    All interactions are registered and can be referred back to

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    Who we work with

    Our Net Promoter Score (NPS) is 50. This puts us in the “excellent” category and means Voicescape customer satisfaction is class-leading for a Software as a Service company.
    We are proud to support over 3 million social housing tenancies across the UK with our range of engagement technology solutions.
    “I use the #1 button if there is anything worrying me and I know my HPO will call me straight away and find time to discuss my issues without me feeling rushed”
    Sheltered housing resident
    ““The tenants have expressed how easy and modern the service is and how they can have this service bespoke to their needs. The vulnerable tenants who aren’t suitable for a Voicescape Wellbeing call now have their traditional type of call so much quicker, which is a massive improvement in monitoring their welfare. I couldn’t imagine going back to the old method now.””
    Ally Gill Housing Plus Officer at South Tyneside Homes
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    “The initial response was massive, we received over 400 inbound calls in the first week… the phones were off the hook and the team couldn’t believe what was happening!”
    Caroline Spiers Head of Finance at Thirteen Group
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    “Voicescape has allowed us to take a much more proactive approach to the way we do compliance. We’re now able to quickly identify people who are vulnerable or need extra support. The impact Voicescape Compliance has had on staff morale has also been significant”
    Mitchell Bates Service Improvement and Performance Officer at South Tyneside Homes
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    “In the last year we've built better relationships with our customers, our engagement rates have improved significantly and we've removed a letter culture from within the team – all of this while seeing collection figures above 100%! We've been able to achieve this by introducing technology - including Voicescape’s Collections platform - to make the job easier and remove a number of non-essential tasks”
    Christopher Todd Your Homes Newcastle
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    “The huge increase in claims caused by the pandemic resulted in engagement challenges with staff needing to make more manual calls. Voicescape Collections immediately allowed us to have quality conversations with customers who needed more in-depth engagement. Our customers now receive the support and positive outcomes they need.”
    Tansy Crowley-Sweet Income and Residential Property Manager at WHG
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    Success story

    Using Voicescape Wellbeing to offer emergency support

    During a 2018 severe weather event, South Tyneside Homes (STH) needed an efficient method of mass contacting tenants to ascertain whether they needed any support. STH utilised Voicescape to quickly triage their tenant population and identify who was most in need of emergency help.

    17800 automated calls to vulnerable tenants
    43.12 Response rate of 43.12%
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    Talk to a tenant wellbeing specialist

    If you’re looking to drive efficiency while ensuring your tenants get the support they need, talk to a member of our team.  

    Browse our other services

    Collections helps you maximise customer engagement, release your income team’s capacity and improve arrears collection rates. 

    Compliance is an automated solution that allows you to book, confirm and reschedule compliance appointments effortlessly.

    Feedback gives you the tools you need to better understand how your customers feel. Make improvements that have a lasting impact with the feedback you collate.

    Frequently asked questions

    Does Voicescape work with my existing housing management system?
    Voicescape has been developed over 2 decades. In that time, we have developed to work with the leading housing management systems including, but not limited to: Active H, Areon, Capita, Civica, MIS, Northgate, Orchard, and some In-House developed systems.
    What type of onboarding and customer support is included with this service?
    We know that the customer on-boarding process is particularly important to making sure you get the best results from using Voicescape. Our On-boarding Team will therefore guide you through the product to get you started, at which point your dedicated Customer Success Manger will take over the relationship to maintain continuity of service but also ensure you are achieving your goals.
    References: who else is using Voicescape’s technology, and can I get references?
    We are able to provide you longstanding reference upon request from leading UK public sector organisation clients and financial institutions … just ask us and we’ll be happy to provide.