Voicescape recently carried out research with industry experts to identify three key sources of innovation that can help Revenues & Benefits (R&B) teams deliver a service that’s adapted to the current climate. These include:
- Behavioural insights
- Data science
- Intelligent automation
In the resulting whitepaper titled ‘Empowering Engagement: The Future Of Council Tax Collection In A Post-Pandemic World’ [Reserve Your Copy: Empowering Engagement Whitepaper], author Steven Johnson discusses these in greater detail. He provides some immediate practical takeaways for R&B leaders and their teams, and also highlights the potential for more disruptive forms of innovation.
Discuss the future of Council Tax collection
We’ll be presenting our findings with the Institute of Revenues Rating and Valuation (IRRV) during a virtual event set to take place on Wednesday 3rd November 2021 at 11 am GMT.
Interested? REGISTER FOR THIS EVENT. This isn’t one to be missed…